Job Description
Applications are invited from suitably qualified and experienced candidates for a Product & Application Support Engineer opportunity based in Dubai, United Arab Emirates. A series of megatrends are transforming the world as we know it: Increased digitalization, electrification, and urbanization, as well as the challenges connected to food supply and climate change. At Danfoss, you will help develop energy-efficient and sustainable solutions that contribute to solving the global issues of today and tomorrow.
As Product & Application Support Engineer, you will be responsible for you will be responsible for the full commercial customer End2End process and act as the vital link between our customers, factories, service and external sales colleagues.
The role reports to the Sales Manager – MEA, HEX Division.
Job Responsibilities
The key tasks and responsibilities for this position include, but are not limited to, the following:
Supporting all aspects of sales process- Technical and commercial
Prompt handling of customer inquiries to provide superior customer experience
Review of customer specification and schedule
Design & configuration of different types of plate heat exchangers.
Preparation of quotations for capital equipment and spare parts with appropriate pricing in accordance with division guidelines and authorization matrix.
Preparing technical compliance and submittals for consultant/ client/ contractor approvals.
Participate in bid clarification meetings.
Provide design and pricing support to distributors
Coordinating lead time requests with our heat exchange manufacturing facilities.
Providing technical support on trouble shooting and product related issues to customers and internal stakeholders.
Handling technical claims from customers
Organizing and delivering technical presentations or training to colleagues/ customers/ partners
Visiting customers with external sales engineers to discuss technical aspects of projects/ quotations.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
A self- starter who is hard working
Bachelor degree in Mechanical/ Chemical Engineering
2- 4 Years of experience.
Candidates with previous experience in doing thermal and hydraulic designs of equipment and experience in handling plate heat exchangers will be advantageous
Clear understanding of value selling is an important success factor
Desirable to have experience in CRM tools
Strong written and verbal communication skills
Ability to build a relationship quickly and effectively
Ability to multitask and work to deadlines
Good commercial awareness
Strong time management and prioritization skills
Proficiency in MS Office Applications
Fluent in English
Works independently with minimum supervision
Is a team player and collaborates well with others in a matrix organization
Employee Benefits
We are excited to offer you the following benefits with your employment:
Bonus system
Paid vacation
Possibility to work remotely
Personal insurance
Communication package
Opportunity to join Employee Resource Groups
State of the art virtual work environment
Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
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