Company: Loro Piana
Country / Region : United Arab Emirates
City : Dubai
Business group: Fashion & Leather Goods
Contract type: Permanent Job
Function: Sales
Experience required: Minimum 3 years
Reference No.: LORP01759
Date of publication: 2023.01.31
POSITION
The Client Advisor represents the Company with clients in our Boutique/Stores, Is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer. Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the store
Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction
Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales
Cooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance level
Receives and displays the products according to the established procedures
Constantly maintains a tidy working place according to the Company guidelines
Sales
Is responsible for the sales process following the Company standards (“Loro Piana Selling Ceremony”)
Provides and maintains a high level of customer service
Manages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relation
Takes part in the store and department meeting
Client Management and CRM
Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image
Manages claims with the supervisor support
Turns every touch point with customers into a positive situations, always promoting Brand image
Communicates to the Management the collected information regarding clients
Executes the follow up of clients’ requests
Product
Participates to all the product presentations (of all the product categories) done in the store
Deeply knows all products of his/her category and is promptly updated on all the product categories present in the store
Ensures the appropriate care (cleaning, cure, replacement, etc.) of the store
Visual
Takes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenance
Stock
Is always updated on the store stock in order to optimize sales
Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses
Respects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of moving
Swiftly points out to his supervisor if something is missing
PROFILE
Relevant work experience as Client Advisor in a luxury boutique
Aligned with the Brand identity and detail oriented
Passion and high motivation for Loro Piana products and Brand
Excellent interpersonal, teamworking and problem solving skills
Good stress management, flexibility and adaptability
Fluent English, both spoken and written; other languages are a plus
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