When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Who are we?
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with well
over 25,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar and the UAE in 30 minutes or less!
We are also a Great Place to Work certified in UAE, Qatar and Bahrain which is accredited by the leading global authority on workplace culture.
Role Summary
The Senior Manager Performance and Special Project is responsible for monitoring the performance of tmart UAE, and assisting the GM in any report, analysis or deep dive required. He/she is also responsible for managing
all strategic inter-departments projects, competitive landscape and customer-centric initiatives.
What’s On Your Plate?
● Monitor daily, weekly and monthly KPIs related to tmart Performance at all levels, and run required deep dive investigations
● Support GM in analyzing and managing P&L
● Proactively come up with suggestions to improve overall business performance
● Lead efforts on monthly performance reviews preparation as well as any performance related report
● Run various analyses backed by data to better understand platform patterns, consumer behavior, marketing performance, promotions performance, etc.
● Act as a safeguard of all dashboards, reports and tools required to monitor performance
● Strategic problem solving - help in identifying and devising current challenges and future opportunities
● Develop business cases to defend initiatives and seek approvals
● Lead tmart special projects end-to-end and across different departments (commercial, operations, logistics, marketing, finance, inventory and others)
● Put in place project management governance (ideally using agile methodologies) and develop framework to keep track of action plan and follow-up with all stakeholders to deliver on time and with expected
outcome
● Define main KPIs that will be affected by each project, and closely monitor the performance of those during and after project launch to measure the effectiveness of the implemented actions
● Gather and analyze data to articulate point of views and support recommendations
● Run workshops and planning sessions when needed to make sure all involved parties are on the same level of alignment
What Did We Order?
● Strategic mindset with advanced analytical and problem solving skills
● Experience in strategy consulting, strategy department, P&L management or similar positions
● Strong communicator and stakeholder manager - you will be working across numerous markets/teams
and liaising with senior team members
● Highly organized with 5+ years project management experience
● Comfortable with ambiguity with the confidence to work independently
● Ability to use big data to tell stories and present them clearly and confidently
● Energized by the unknown and look forward to learning each day on the job.
● Hands-on and comfortable with using several tools
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