We are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth.
Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live & virtual events, Strategic & digital communications and Consulting & community solutions.
We are an independently owned agency, headquartered in Geneva, Switzerland, with a global presence of 60 offices in 31 countries.
MAIN RESPONSIBILITIES
Along with Director Operations (DO) conceptualise, design and execute new concepts/ideas, ensuring that quality standards are maintained and that it will assist in preparing speedy tailor-made proposals/pitches, resulting in repeat business.
Conduct site inspection of hotels’/suppliers and interact regularly/closely with through senior management in order to ensure that MCI clients received exemplary service, gather information on product enhancement and based on the above encourage new and innovative ideas to be applied by the team.
Actively plan and participate in all client inspections/familiarization and product presentations, utilising these opportunities to independently represent the company in the best manner possible.
Lead, collate and analyse data generated from various system generated reports in order to provide feedback to DO updating him/her on the achieved sections’ target and highlighting areas of concern with regard to any negative of positive variations.
Develop, maintain and enhance long term relationship with clients through email, fax or telephone in order to obtain feedback with regard to current projects as well as monitors Project Executives (PE) performance on long-term projects and report the same to DO.
Responsible for the implementation of any large Events/conference or incentive project (500+ pax) from commencement to conclusion by either handling independently (based on the importance of the client) or by providing total supervision of tasks carried out by the PE.
Ensure that competitive rates and services that have been negotiated by DO are being applied by the PE thereby ensuring maximum profitability for MCI. Effectively an assertively negotiate rates for adhoc requirements with suppliers ensuring cost control and minimum expenditure.
Managing relevant teams in the absence of DO (frequent duty travel) by providing a smooth backup for any business incurred on the spot with priority turnaround time.
JOB REQUIREMENTS
The job involves providing the highest standard of services to the customer which needs to be driven by the jobholder as an example to all members of the unit. The interests of the customer need to be kept at the forefront on a constant basis and necessary action taken to meet their requirements.
The ability to control and supervise that the team produces error free work – is critical to the smooth running of the unit. This aspect is critical keeping in mind the multitude of actions that are taken against each confirmation as well as the sheer volume of processing involved. No comprise can be made in this regard.
When handing a project use appropriate style to gain acceptance or agreement of an idea or plan and change other opinion by effective persuasion. Persuades others to adopt a course of action by offering them incentives and guaranteeing certain benefits in order to seek a win-win outcome.
The job holder must be able to communicate clearly to all points of interaction with Hotels, Tour Operators/Incentive Houses, Groups & Incentive Staff, Managers, etc. both verbally when providing clarification/advise and in writing when formulating wording for responses. Communication has to be concise, precise without any cause for additional clarification from addressed parties.
Knowledge of Incentives is required to clearly understand the needs relevant to this aspect of the MICE industry and hence anticipate and prepare for forthcoming requirements of our clients. As a leader of the team the members will depend upon the jobholder to provide answers as well as direction in the performance of their tasks
MCI is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
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