Service Engineer, MSA, Abu Dhabi, UAE

Overview

Responsible for performing service, support and training on MSA detection and protection products for customers and channel partners in the region. Provide on and off site, corrective and preventive maintenance; and offer technical support to customers and MSA Teams. Reports to Service Manager – Middle East and liaises effectively with the sales team.

Responsibilities

Repairing and servicing MSA equipment,conduct Trainings and manage quality issues

 

·         Quality Issues reporting monitoring and investigation at site and in house.

·         Coordinate with Quality teams to close all Customer Quality Notification

·         Conduct Root Cause Analysis & provide reports

·         Provides field and in house service to customers

·         Repair, Calibrate, Inspect and Evaluate service needs of all MSA detection and protection products

·         Local travel if and when needed, to respond to customer call outs

·         Repair, test and maintain products as assigned by the Service Manager and Service Coordinator

·         Provide MSA product use & repair training and maintain manuals

·         Offer feedback on future product development, features and functions to customers

·         Participate in training and seminars, as and when required, to improve service knowledge

·         Manages local inventory and repair equipment

·         Have up to date stock of spare parts

·         Monitor the requirement for spares and inform the service coordinator

·         Maintain the service tools.

·         Provide inspection, service and site visit reports and calibration certificate and any other job specific reports.

·         Provide reports to management as and when required

·         Provides problem solving and troubleshooting assistance to customers to build a loyal base of customers

·         Provides support via telephone, email and on-site support. 

·         Report any issues and concerns to the management being generated by the customers and offer corresponding solutions

·         Plan and prioritize day to day and weekly activities

·         Liaise and work alongside Service Engineers and Sales Engineers; and raise alert for any issues that may adversely affect MSA functions

·         Meet delivery deadlines, as confirmed to the customer

·         Maintain Quality standards, in order to build customer loyalty

·         Support Internal Teams with technical information needed

·         Provide customer insights and sales leads to the sales & marketing teams

 

Develop and maintain relationships with customer

 

·         Develop and maintain good customer relations, by providing them quick and prompt service

·         Provide customers with regular reports and feedback on their service requests

·         Monitor the performance of products and resolve any related problem

·         Provide timely feedback to senior management regarding performance

·         Co-operate with MSA management to ensure compliance with relevant acts, regulations, policies and procedures imposed in the interest of health, safety and welfare.

·          At all times maintain the highest ethical standards, in line with MSA Corporate Ethics Policies

Qualifications

Experience (required):

·       5 years of working in a  technical Support function

·       Hand-on experience with similar detection products

·       Technical knowledge of principles of gas detection

·       Safety awareness – Safety certification is a plus

·       Fluent in English

·       Working knowledge of MS Office

·       Problem-solver with excellent communication skills

 

Experience (preferred):

·       MSA PPE &  FGFD products and service experience  

 

Education (required):

·       Bachelor degree in Engineering (Instrumentation, Electronics or similar field

 

https://international-msasafety.icims.com/jobs/6472/job?utm_source=indeed_integration&iis=Job+Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f&mobile=false&width=1200&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330

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