Description
The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India. Currently the Group operates over 2,200 outlets, encompassing over 30 million square feet across 21 countries.
Concept - Brief
Landmark Group has already launched ecommerce in UAE, KSA, Bahrain, Kuwait, Qatar, Oman and Egypt for several of its brands. The fulfilment for all ecommerce orders is managed centrally by Supply Chain team which spans across the Warehouse fulfilment, Click & Collect and Last Mile as 3 of its primary pillars.
Job Description
We are looking for an individual with sharp design thinking, Product development, Program management skills and orientation toward data driven decision making for optimizing and innovating the Last Mile product for Landmark E-commerce function. The role will involve close collaboration with all Landmark brands / concepts, warehouse, line haul, last mile, and other teams to ensure best in class product development and enhancements in-line with delivering value to manpower staff, drivers, and the end customers.
Responsibilities:
End to end ownership of discovering, defining, launching, and improving world-class delivery & returns experiences across the value chain
Understand the end-to-end user journey and be able to define requirements, coordinate with tech teams, carry out end to end UAT and manage roll-out of solutions across different geographies
Own the problem statement of how to increase productivity and speed in the ecommerce last mile value chain
Collaborate with multiple teams in product, engineering, operations, and business teams across the organization to develop new / improved solutions.
Spend a significant amount of time initially in the problem space, in the operations as well as technical domain, teasing out and creating a common understanding of current process and technical constraints inhibiting us to achieve our business objectives in this domain. This will be followed by a technical solution proposal and implementation of desired feature and capability sets and roll out.
Knowledge, Skills & Experience
Job Experience
An experienced, data driven and highly collaborative Product Management leader with a strong customer focus
Have a track record of end-to-end ownership and experience shipping products at scale
Experience in defining and delivering on a product vision and strategy, and the patience to work with competing priorities to deliver value to customers. You can maximize the medium-to-long term impact of the work you do with your partner teams.
Excellent verbal and written communication skills and ability to work across multiple teams, align goals and deliverables and drive overall success independently of organizational boundaries.
Some experience with fulfillment, logistics, last mile, delivery and returns products and a solid understanding of their possibilities and limitations.
Ability to break down complex problems by applying logical and easy to understand frameworks.
Experience of working with multiple engineering teams, steering product direction from discovery to delivery.
Experience in an e-commerce and logistics domain is a plus.
MBA in SC/ logistics/ Operations / General with high analytical aptitude
8-10+ years of overall E-commerce/ Omni-Channel operations experience with specific experience in Last Mile operations, with a background in retail with atleast 4-5 years of Product experience
Extremely agile mindset with a track record of making strategic changes, thinking out of the box to come up with effective solutions
Passionate believer in adopting new technologies and using them optimally
Demonstrated track record of working with cross-functional teams and getting things done
Exceptional communicator who can comfortably connect to, collaborate with and influence key stakeholders across the organization
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