Our Company
Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.
At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world!
About the Role
We are looking for a Customer Service & Logistics Specialist with a positive and proactive mindset who will assure a premium Customer Experience through proper management of delivery and installation and customer caring.
Responsibilities
Customer Service Specialist
Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing
Guarantee to the customer a Premium Customer Experience managing the “customer touch points”
“Frictionless” Delivery planning and management through the logistic portal: delivery date management, D&I job assignment & activity closing.
Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct stock movement mgmt.
Assure accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”
Constantly update the CRM system with all relevant information collected during customer service activities
Assure the proper management of TG Care Activities, granting adequate feedback to customers’ enquires, managing
Manage post-delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer
Long Description
Logistics Specialist:
Support the company with Tender Management and Negotiation
Manage relationship with 3PL in terms of contracts, KPI, monthly meeting review and SLA improvement, as per Logistic HQ guidelines.
Responsible for monitoring local Stock and rotation index, liaising proactively with Customer Service in case of discrepancies or wrong warehouse assignment management (i.e. used equipment), supporting Customer Service Manager in assuring the proper governance of stock management
Alignment between accounting and physical stock, variance analysis, periodical stock-counting activities
Weekly follow-up with 3PL on logistic activities ongoing acting as main contact point for 3PL
Check 3PL invoices and accounting to ensure the proper cost accounting and variance analysis
Periodical audit of 3PL delivery and installation and capabilities (skill matrix), coordinating any specific training activities needed to assure that 3Pl provide a service in line with TG brand positioning (logistic portal included)
Core offer warehouse management and periodical updates, as per HQ guidelines (where relevant)
Custom & Duty process management (overseas)
Requirements
3-5 years of relevant experience as a Logistics Specialist or Customer Service
Experience in managing 3PL relationships with respect to contracts, KPI, monthly meeting review and SLA improvement
Confident communication skills, both in terms of building internal relationships with key Technogym teams and in terms of liaising with warehouse management and in/out logistics flow management
Deep understanding and experience in using SAP and ideally an advanced knowledge of the Microsoft Office package
Structured and process-oriented, with high attention to detail and a passion for excellence and execution
A team player, accountable and proactive as well as demonstrating transparency, openness, enthusiasm and a willingness to learn
Some knowledge of the fitness industry, performance, health and product use would be preferable
Passion for Sports, Enthusiasm, Humility, Pro-activity, and Ethics complete the desired profile
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