Lead Service Specialist - Technical Support
Do you love collaborating with teams to solve complex problems and deliver solutions?
Would you like to work with cutting-edge drilling technology?
Join Baker Hughes Drilling Services Team
Our Drilling Services Team provides industry-leading products and services that optimize the extraction, production, and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.
Partner with the best
As a Lead Service Specialist - Technical Support, you’ll run the operations of drilling sites using the latest technology. You’ll have access to innovative equipment to effectively monitor our well sites. You will troubleshoot problems and act quickly to ensure efficiency is maintained for our customers.
As a Lead Service Specialist - Technical Support, you will be responsible for:
Providing reactive MWD/LWD Technical Support for all of Baker Hughes’ Drilling Services Products & Services
Providing training to FSEs, ROs, and local Technical Support Engineers where necessary
Being actively contributing towards capturing lessons learned and knowledge exchange between MEANTI/APAC regions and globally
Assisting with the development and introduction of new technology including field testing and product testing and integration, particularly for MENATI/APAC regions
Being actively participating in all Baker Hughes Drilling Services knowledge management initiatives
Providing an interface between MENATI/APAC regions and global groups for the development of new and existing equipment and technologies
Contributing to the continuous improvement in the performance of Baker Hughes’ Drilling Services products and services
Contributing towards ensuring that Baker Hughes’ global standards, policies, and procedures are implemented across MEANTI/APAC regions and globally
Participating in Baker Hughes’ HS&E Management System with compliance with the policy, management standards, and specific HS&E procedures
Performing other duties as specified by Technical Support Manager
Fuel your passion
To be successful in this role you will:
Have a Bachelor’s degree or Diploma in Engineering or Geoscience discipline (or equivalent) with minimum 3 years of experience in LWD/MWD or Remote operations technical support
Have proven, relevant MWD/LWD field, Remote Operation experience
Have an excellent working knowledge of Baker Hughes’ Drilling systems, LWD/MWD tools, and surface hardware and software.
Having previous DS Technical Support experience is desirable
Have Hands-on NRZ (non-return-to-zero) and AC troubleshooting experience
Have a good awareness of all Drilling Services technologies, products, and services
Have good interpersonal and communication skills
Be able to work well both independently and as part of a team
Have good organizational skills
Have excellent problem-solving and analytical skills Proficient with the Microsoft Office package
Having a working knowledge of TCP/IP networking is desirable
Have all Baker Hughes required HS&E modules
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