JOB DESCRIPTION
Forming part of Emerson's industry-leading Automation Solutions group, Appleton products are the most trusted, rugged electrical solutions for industrial and hazardous environments across the world.
The primary responsibility of the Inside Sales Engineer will be to provide quote and technical support to the MEA Appleton sales channel (direct and representative) during the lead to order cycle with particular focus on aftermarket opportunities.
The role is based at Emerson Automation Solution’s state of the art campus in Dubai’s Jebel Ali Free zone, United Arab Emirates.
The role will require preparation of technically compliant quotations for multiple product lines from the extensive range (LEDs, Plugs & Receptacles, Panelboards, Control Panels, etc.) and booking of resultant purchase orders. In addition, for our representatives you will help with adder pricing, delivery lead-time and application queries.
Your role responsibilities will include, but not be limited to, the following:
Size and selects best Emerson solution using proprietary sizing software or as per international standards
Produce formal quotations for customers based on best Emerson solution utilizing price books or quotations from intercompany factories.
Field general questions about Appleton products and services.
Follow-up with customers to ensure that the quote has been received, answer any technical/commercial clarifications, and identify when an order may be placed.
Ensure resultant purchase orders are clean and in line with quotation and agreed terms and conditions
Work in a timely, accurate, and proactive manner with a focus on customer service levels (i.e. meeting bid submission deadlines and turnaround time metrics)
Continue to enhance her/his knowledge of Appleton products, applications and industries.
Works collaboratively with the team as necessary and focuses on meeting monthly/yearly budget targets
Supports Price Agreement offer preparation as and when required
Manage the exchange of communication and ensure that all transactions are screened and filed in accordance with the Company’s Trade Compliance procedures and to escalate all questions to the local Gate keeper.
Project RFQ’s - Understand Customer and Project requirements as found on the Customer request for quote and tender package.
Align Customer and Project specifications with Pressure Management Industrial Regulators capabilities preparing exception lists and addendums.
Track and maintain accurate record of quotes and orders.
What do I need to be considered for this role?
BE Electrical Engineering or related field and/or at least 3 years international project execution/order management experience.
Technical exposure to Hazardous area products like LED lighting, panel boards, control panels.
Strong analytical skills and ability to solve problem.
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