The Guest Experience Executive reports to the Guest Experience Supervisor. They perform a first-tier job; this means that any client coming into the FBO terminal will be greeted by them. Possessing the role of first contact, a Guest Experience Executive is extremely important as a customer will deem the rest of the hospitality/experience setting as good or bad as the first point of contact is portrayed.
Job Description:
Safety of team and clients at all times.
Must display the highest level of customer service to all passengers/clients/guest by maintaining a pleasant, professional, friendly and outgoing attitude.
Required to wear and maintain professional uniform as supplied by Jetex.
Greet clients and passengers/clients/guest personally and on the telephone at times.
Driving a Rolls Royce on the airside upon passenger departure/arrival.
Offer appropriate seating arrangements around the FBO terminal.
Maintain clean and organized client areas and work area.
Assist in tasks at event related work including exhibitions/shows and coordinating maintenance both exterior and interior of the FBO terminal.
Other duties assigned by Line Manager.
REQUIREMENTS
Education
Bachelor's Degree in Tourism and Hospitality Management.
Experience
Minimum 2 years' experience in Aviation/Airline/Hotel industry.
Specific/Technical Skills
Great interpersonal and communication skills.
Excellent in customer service.
Good knowledge in IT Skills (MS Office, Database Management).
With the ability to remain calm in emergencies or when dealing with passengers.
Multilingual is an advantage.
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