Job Description
Our client is a reputed luxury furniture retail company in Dubai and is urgently looking for a Customer Service Manager who will be based at their Factory location in Sharjah. The person will be responsible for timely delivery & fleet management operation in line with the customer service
In this job, you will be responsible to fulfill the following duties :
Responding to customer service issues promptly.
Maintaining a high level of customer integrity & satisfaction
He should be highly responsive to client needs and should be able to service them within a short period of time.
Creating effective customer service procedures, policies, and standards.
Should closely monitor/supervise the fleet management operations.
Collect, track and analyze customer feedback and suggest improvements internally based on the insights gathered.
Serve as the primary point of contact for the assigned customer network.
Verify incoming orders, pricing, and terms of delivery as well as the availability of products.
Confirm orders with customers, answer incoming queries, and respond to customer needs
Requirements
To be considered for this role, you need to meet the following criteria:
Bachelor’s degree/Any Diploma holder
Min 3 to 5 years of experience in any large retail distribution/logistics- customer service operations
Empathy and listening skills
Should be a NATIVE ARABIC SPEAKER
Ability to handle customer complaints & should be able to solve disputes tactfully & in a calm manner.
To know other vacancies we have, please feel free to visit our website - www.blackpearlconsult.com
Disclaimer: Please note that Black Pearl will never ask any of its candidates for any payment in any form in exchange of our service in helping candidates find a job. Our service is free to our candidates and the recruitment fee is paid by our clients. If you receive any emails, SMS or calls requesting you to pay from someone claiming to be an employee of Black Pearl before they can process your application, please report and write an email to info@blackpearlconsult.com or contact our office on +9712 6225503.
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