Job Purpose and Summary
The person will manage a team of Project Managers, System Engineers as well as Implementation Specialists for Canon Direct Operation to ensure delivery of all services in line with agreed standards
What we give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
Main source for Solutions technical knowledge
Technical training for Canon Solutions Portfolio.
To build with the team Solutions Architect for Complex Cases across the Region.
Provide Solutions updates through Webinar and Seminars as needed.
To define the KPI’s which required to measure the performance of System Engineers and Implementation Specialists across the direct Ops.
Draw an escalation Process for Canon Solutions Portfolio and to monitor the progress of those escalation until closing
Escalation point for trouble shooting on any projects.
Main contact with Ntware to provide technical Information for NSO’s
Visit end-user premises to investigate and resolve problems as necessary.
Evaluate, prioritize and respond to field suggestions and written enquiries.
Take overall technical responsibility for assigned Solutions.
Provide technical assistance and support to Training Courses, Exhibitions and Seminars carried out by other departments of RSO as required.
Attend training courses on nominated solutions as required.
Maintain and update training records.
Ensure that work processes and workflows exist for all Solutions Support related tasks
Coordinate with Service Teams to Increase the Connectivity rate Canon Devices to e-Maintenance
Manage resources to ensure the availability of the right quality & quantity of resources. Work closely with HR to ensure a professional working relationship is maintained, & that local operational needs are balanced to the needs of the business
Oversee & monitor all market research & analysis related service activities to ensure that budgets are used appropriately & are in line with strategy & objectives.
Communicate the Canon Strategy & message to the team to convey a unified message to the external world
Management of Systems Engineer, IS, PM team
Providing guidance and mentoring to team members.
Interview & hiring of new competent employees
Providing smooth induction along with HR
Identifying trainings to upskills staff along with HR
Regularly evaluate employees to determine how well they are fulfilling their job & whether they are meeting company standards for professionalism, attendance, & work performance.
Supervise all staff members to determine how well they function in their jobs on a day-to-day basis.
Maintains the service staff job results by counselling & disciplining employees, planning, monitoring, & appraising job results
Provide coaching where necessary
Responsible for agreeing KPIs, objectives
What we ask
Must have/be:
Engineering Degree “Computer or Communication”
Office Solutions Experience 5 Years Plus
Uniflow and Therefore Experience
Uniflow Advanced Diagnostic Certified
Able to communicate, at times involving complex technical information, to individuals at all levels, internally and externally.
High level of Customer Centric attitude.
Certification and Experience on Microsoft Networking infrastructure, Servers and VMWARE
High level of technical knowledge and experience (5 years minimum) coupled with the ability to relate technical information to non-technical people at all levels.
You will need
Ability to deliver extraordinary levels of customer service & provide creative solutions to clients via the service team
dynamic & a 'finisher' with an eye for detail & the ability to drive through solutions
Strong commercial orientation with broad business understanding & skills, equipped with a sharp intellect in order to focus on key issues with an attention to detail & accuracy of information
Leading People
Drive for Results
Commercial skills and sensitivity for customer needs.
Canon is enriching lives and businesses in incredible new ways. You can play a part in shaping the future of a company that’s visionary, innovative and bold. As the world's best imaging company, we're living and working together for the common good.
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