Job Description
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
The Field Support & Integration Engineer is a key member of ViaSat’s Commercial Airline Support team. We deliver and maintain “ViaSat In-Flight Connectivity” services to our commercial airline, business jet, and maritime customers. In this role, you will play a critical part in the service launch of new customers, supporting system activations and over-the-air system checks for new installations of the ViaSat onboard In-Flight Connectivity (IFC) solution.
You will be responsible for ensuring all work is carried out in accordance with ViaSat procedures and airline manuals, following local regulations. Additional key responsibilities include providing training, on-site, and remote support to customer maintenance representatives during the installation, activation, and maintenance of ViaSat IFC equipment, including software loads and updates. This role works in collaboration with ViaSat’s customer partners to support and close the daily maintenance issues. Verbal and written interactions with airlines and OEM’s are frequent and must be delivered professionally.
We collaborate with internal and external partners regularly, requiring effective communication with diverse audiences including engineering teams, program management, customers, and third-party partners & suppliers. The team supplies to shared knowledge, documentation, and training of peers and other collaborators, and may require travel to other ViaSat offices, customer locations, and airline maintenance locations up to 50%. Additional responsibilities include but are not limited to:
Assist ViaSat’s customers with the planning and execution of maintenance, solving and repair efforts.
Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft.
Travel to customer maintenance locations on short notice to support troubleshooting and repair operations.
Provide training to maintenance vendors and airline personnel on the installation and maintenance of the ViaSat IFC solution.
Ensure all required and preventative maintenance is performed in accordance with company, airline, FAA and local regulations.
Establish and maintain working relationships with OEM’s, airline partners, and third-party maintenance personnel.
Provide remote assistance to support diagnostic checks on ViaSat IFC equipment installed on customer aircraft.
Provide timely remote response and resolution to any service inquiry related to installation and maintenance.
Ensure all install aids and equipment required to maintain the ViaSat IFC service is available and up to date.
Assist Field Support Manager in the development of improved maintenance and preventative maintenance of the ViaSat IFC solution.
Requirements
Experience as a Field Engineer in a field support capacity
Experience in IP networking
Experience working with Linux/Unix
Ability to interpret technical manuals and schematics including engineering items supporting the installation and repair of the ViaSat IFE system.
Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
Strong written and verbal communication skills, including the ability to present sophisticated technical material to a variety of audiences
Associate degree or equivalent work experience
Ability to travel up to 75%, including internationally
Preferences
Experience in a Technical Support or NOC role
Experience in Avionics or Aircraft maintenance.
Experience with RF Satellite or Wireless Communication systems
Experience working in a remote team
Degree in Aircraft Maintenance, Electrical Engineering, Computer Science or other relevant fields
UAE certification for aircraft maintenance.
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Additional Requirements and Information
Minimum Education
AA/AS or equivalent experience
Years of Experience
Other
Travel
Up to 50%
Citizenship
UAE Citizenship required
Clearance
None
Worker Classification
Employee
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