Position Overview
We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of Residences you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Director of Residences at The Lana Residences managed by Dorchester Collection here are just some of the great benefits you will receive:
Competitive Salary
Family Package
World-class Development Opportunities
Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay up to twice a year at each hotel!
50% off at bars and restaurants within all of our sister Dorchester Collection hotels
Private Medical Insurance for self and the family
Life Insurance
Annual Flight Allowance for self and the family
Education Support Allowance for children
Housing Allowance
Transportation Allowance
What you'll do
You’ll love what you do and take pride in delighting our guests:
To manage day to day operation in all aspects and departments at The Lana Residences to ensure that our residents receive nothing but the best experience.
Residents’ relations from property handover, move in and day to day living and overlooking of all core services as outlined by the management and in line with the signed agreement/s with the key stake holders.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Director of Residences you’ll have the opportunity to bring these to life and continue to create our legacy.
Preparation and management of annual budget and all associated works for The Lana Residences service charge budget.
Managing all associated tender contracts resourced as part of the Dorchester Collection Budget for The Lana Residences.
Perform administrative duties such as, but not limited to, departmental scheduling, oversee purchase requests and monthly P&L [profit and loss] reconciliations.
The role also involves liaison with the Owners Association Management Company, Hotel Management, OS&E [operating supplies and equipment] and procurement overview.
Financial services and manpower manning is within the scope of the role. The person will be working in close synchronization with The Lana Hotel core team like Hotel Manager, Director of People and Culture, Executive Housekeeper, Director of Engineering, Director of Finance and other key positions as the situation requires.
Working together with People & Culture to find the right talent in hiring and selection process and ensure the appropriate and on brand onboarding and succession planning of the employees.
Working together with the Finance to oversee internal, external and regulatory audit process.
Managing The Lana Residences team to efficiently run the residences, as well as the contracted service providers to maintain the common areas and all other services that fall within the scope of services ensuring a superb and on brand service delivery at all times.
To Mentor, train & coach team members for their development, as well monitor and evaluate team’s performance.
The aspects shared are the essence of a day in the life of Director of Residences, but we’ll make sure you are provided with specifics on how we care for our Residences.
What you'll bring
You’ll bring your unique personality and passion to the role and the team.
Strong leadership skills with excellent attention to details, polite, empathetic and professionally confident.
Passion, demonstrate enthusiasm and energy.
Nurture positive, professional and constructive relationships with everyone at Dorchester Collection.
Problem resolution must be managed with a high degree of diligence, dignity and respect for all parties involved.
Core understanding of the key elements of a residential management property in Housekeeping, Finance, People & Culture and Engineering services.
Flawless executive of tasks and delivers on the promises made, strives to exceed expectations & performance standards.
Ability to work and operates under pressure, multitasks & makes sound decisions in dynamic environment.
You are a flexible thinker who enjoys uncovering fresh ideas and driving them into results.
Excellent communication, interpersonal & influencing skills.
Minimum of 5 years within a luxury hospitality industry, ultra-luxury residences in a senior management role, similar position or as Director of Rooms.
Strong business acumen pertaining to strategic planning, financial performance, profits, loses, labour costs, revenue and local market.
High command of spoken and written English and an additional languages advantageous.
Prior work experience in Dubai or Middle East will be competitive advantage.
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