COME JOIN THE WORLD'S MOST INTERNATIONAL COMPANY
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice - ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 global ranking at #4!
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express
ABOUT THE ROLE
As a Territory Manager, you are responsible for managing and developing the assigned field sales territory in order to maintain and grow DHL Express' market leadership position. You will be required to achieve individual sales targets while meeting key customer needs.
YOUR TASKS
Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
Manage all customer-related information by communication to the selling team around specific customers as well as in sales systems so that other DHL staff can access customer and territory information
Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers’ relationship
Establish customer agreements and ensure and that pricing guidelines are always applied and profitability targets for customers are met.
Ensure that customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
Develop and implement an approach to secure competitors and prospects business in the shortest time possible.
Establish Prospects pipeline to support this approach and target them accordingly
Exploit all new opportunities from existing and potential customers (prospects) ensuring a maximum penetration of DHL in assigned territory
Develop and implement a personal sales plan and call cycle that incorporates initiatives for identifying and gaining new business and maximizes growth of existing customers to achieve the individual sales (volume and profitability) targets
Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk.
Take appropriate corrective action internally and/or with the customer
YOUR PROFILE
Excellent communication skills in English; knowledge of Arabic is a distinct advantage
3-5 years hard core sales experience
Good interpersonal understanding & presentation skills
Excellent organizational skills, including ability to prioritize workload
Demonstrated ability to use initiative/judgment to solve job related issues
Strong problem solving capability
Excellent Selling Skills in a complex sale environment
Good networking, negotiation skills and strong ability to impact and influence
Experience in a segmented service industry, air express industry or freight forward industry highly preferred
Education Level –
Degree/Diploma in business or related fields would be advantageous
OUR OFFER
Strong career support in an international environment
Opportunity to work with DHL Express in a competitive market & the challenges it brings to your role
Our workforce diversity gives you the opportunity to learn from, work and interact with colleagues in a multi-cultural work environment. Working in the UAE also gives you the platform to collaborate with customers hailing from across the globe
Do you see a personal challenge in these versatile and responsible tasks? Then, apply now!
We look forward to receiving your application!
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