Senior Customer Representative, Organon, UAE

Job Description

Organon is a Women’s Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women’s health. Our mission is to deliver impactful medicines and solutions for a healthier every day. But what really makes it work at Organon is our people. 

We’re looking for real, passionate team players, curious innovators, forward thinkers, empowered by the idea of shaping their career, and ready to bring their fire to embrace change and the opportunities it brings for progress. 

At Organon, you’ll get to enjoy the best of both worlds: the open, agile, collaborative culture of a start-up, and operating at the scale of a Fortune 500 company with an international footprint that serves people in more than 140 markets.    

It’s going to be an exciting future—come be a part of it!

Job Purpose

As a Customer Representative you will utilize your strategic acumen to bring medical device to the market to appropriately elected targeted account and health systems. You would be regularly engaging with healthcare professionals, to ensure that Organon is viewed as demonstrating value and better health outcomes to healthcare professionals and patients by demonstrating the highest level of product and disease knowledge coupled with your competencies in sales and account management. 

Duties and responsibilities

Plans and implement activities focused on the successful launch of medical device as measured by account openings, achieving review and reorder rate targets, and driving product/procedure adoption.
Targets the OB/GYN physicians, hospitalist, and Midwife customers, as well as all ancillary staff members.
Directs all staff training, including in servicing of all relevant medical practitioners involved in labor and delivery, and oversees all medical education planning during account launches.
Creates, monitors and revises lead generation plans to generate a substantive business opportunity pipeline.
Understand and values the organization ethics fully and then apply that knowledge to their interactions
Provide the necessary clinical and outcomes data regarding their products and services
Have the ability to provide business-to-business partnership solutions that can drive revenue and save cost
Tailor messages to the audience with whom they are interacting
Have the ability to discuss how their product or service can aid in meeting the organization’s quality metrics
Responds to customer questions.
Effectively builds rapport with customers by probing for needs and recommending appropriate solutions.
Achieves monthly, quarterly, and annual goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures
Execution of marketing strategy in full alignment with Brand & Customer Managers
Collaboration with commercial & market access teams to achieve goals
100% execution under compliance / Pharmacovigilance SOPs (Policies & Procedures)
Skills and Competencies

BS degree preferably in sciences or biomedical engineering
Proven track record in medical device sales.
At least 2 years’ experience in the local healthcare Medical Devices industry.
Start up / product launch experience
Experience in women health (preferred)
Excellent communication skills
Results oriented with ability to meet deadlines and handle challenging assignments
Very Good command of English language
Proficient with required practical applications & software
Competent presentation skills.
Self-motivated and energetic with drive to excel
Transferable (UAE) residency
Valid driving license in UAE
Working conditions

Field Based Position
Willing and able to travel as needed ( up to 30%) of time
Who we are…  

 

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  

  

Our Vision is clear: A better and healthier every day for every woman



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