Job Description
Job Purpose:
The main job purpose of Business Operation Officer is to execute contracts, follow up with client’s needs and requirements, manpower rights with clients. And to present client to RHR, work as mediator between client and RHR.
Principal Accountabilities:
- Responsibilities
Serve as the lead point of contact for all client account management matters.
Build and maintain strong, long-lasting client relationships.
Prepare reports on contracts status.
Assist with challenging client requests or issue escalations as needed.
Contact clients via email or phone to answer queries or retrieve information about their accounts and solve on time.
Address payment issues.
Make our clients more comfortable and satisfied with our services.
- Tasks
1- Receive Contracts:
Handling and managing number of contracts.
Receive & review contracts, ensure compliance with the company’s policies.
Communicate with the client through phone and email to seek the appointment for Kick of meeting.
Meet client to introduce RHR,
Explain all contract conditions to the clients and ensure to implement the contract conditions.
Discuss with the client about all the major points including Recruitment, Payment, Labor issues and return policies and repatriation.
Introduce client portal to the client and explain the advantages and Usage of Portal.
Instruct the client to utilize client portal service for any service-related issues such as vacation request, return order and labor complaints etc.
Prepare Minutes of Meeting.
2- Recruitment and Labor Handover Follow up:
Prepare Manpower Request Form (MR) on the system and send to Overseas Department
Follow the Recruitment process as per the contract terms.
If the agency is chosen by the client, the agency information is to be confirmed through the client or Sales department.
Follow up with the Client/RHR internal departments to complete the recruitment on time. Assure all the follow up is documented.
Follow up on manpower arrival of each project solely on a daily basis, and match it against the commitments of each party towards the other. And update client of expected arrival.
Receive & register the Arrival Confirmation Form from Overseas department on the system.
Receive The Readiness Report from Readiness Unit and prepare Manpower Handover Form through the system accordingly.
Prepare handover on system for ready manpower and send to concerned dept and client.
Coordinate with client accommodation to complete the handover process to client.
Handover the manpower to the client without any delay and ensure that all the required documents available with manpower.
Confirm the handover to the client appropriately.
Receive handover signed by client if manpower is received from client side and send all documents to concerned dept.
Contact & investigate the Accommodation continuously in case of any undelivered manpower.\
3- Billing and Issue Follow up:
Follow up on receiving the Time Sheet before the 20th of each month. If there is any delay the time sheet is prepared and sent to the client for revision and signature, and must be sent back within 24 hours.
Receive the time sheet from the client, and assure the process is implemented correctly and all required documents are attached.
Receive the client invoices from Finance department, send the invoices and confirm the receipt from client (if required and ordered by Operation).
Follow up regarding the deposit of the amounts required from the client without any delay.
Follow up the outstanding payment and repatriation with the clients.
4 - Dashboard Monitoring:
Check and monitor manpower related dashboard daily and take immediate action to ensure the manpower request through call center and manpower application.
Check and monitor client related dashboard daily and ensure that all the client request through client portal is done on time.
5- Dealing with Clients:
Continually Communicate with the client Through periodic visits frequently to support their enquiries and requirement.
Introduce RHR new services and updates to the client Periodically.
Fulfill the client requirement as per company terms.
Develop a trusted consultant advisor relationship in manpower required & issues.
6- Vacancy Management:
Ensure all vacancies are fulfilled on time as per company
Build a solid relation with the client to retain the vacancies by explaining RHR terms and condition.
Ensure to start Contract renewal on time.
Coordinate with the Renewal team for the manpower renewal form and follow RHR standard policies.
7- Dealing with Manpower:
Follow up & register runaway cases on the system continuously and precisely.
Follow up absence reports 1-2 and apply the company’s policies against them.
Follow up manpower issues and confirm resolutions with the concerned departments.
Follow up manpower sickness cases and assure to take the necessary medical and cautious actions.
Follow up manpower iqama, passports renewal and issuance of insurance cards, ATM cards and confirm handover.
Confirm manpower salaries and overtime receipt.
If any deductions are applied, all required documents must be received and signed by manpower.
Follow up & investigate clients’ and manpower complaints, direct them to the proper authorities if the case is valid and proven.
Follow up and finalize the vacation requests from manpower and coordinate with the concerned departments.
Follow up ending the contract and receiving the labors after completing the contract period and transferring them to the accommodation.
Any other tasks assigned to it.
8- Reports:
Reports requested by OPS manager or Supervisor.
Any other assigned tasks.
Communications and Working Relationships:
Internal Communications
Operations Director – All company departments staff as per work need.
External Communications
Clients and labors as per business requirements.
Skills
College graduate in management or related Degree
Good in English and Arabic reading and writing
Good computer skills (MS office)
Good on following up
Good as team worker
Well organized
Creative
Ability to Work under pressure.
Ability to Learn
Education
Management
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