Your role
Are you interested in being part of a small specialists team responsible to support business critical Archive and Document Processing applications ? Do you challenge status quo and seek for improving your area of responsibility?
With this role you will have to independently work on incidents and problem tasks and manage larger business critical incidents in cooperation with L3 - business- and operations domain experts. In your role as a support function you will furthermore be responsible to run changes, updates in the production as well as to guide and support the roll-out of new releases, run subsequent application verifications and do health checks on MDP (Major Deployment Plan) and CWG (Change Weekend Global) weekends. Also, part of the role is to continuously look for opportunities to improve the overall state of the applications and service and raise requirements to development teams where necessary.
We’re looking for an IT support analyst to:
•support the Service & Product Manager across several technical domains
•ensure workflows, processes, tooling and applications are of the highest quality standard
•driving production incidents to resolution
•define workarounds for known errors and initiate process improvements
•maintain a close collaboration with business and software product manager
•work collaboratively with internal/external teams, always focusing on the best approach for the bank
•participate to the 7x24h On-Call Rota with the team
Your team
You'll be working in the Technology Operations Center (TOC) Wealth Management (WM) CH team in Zurich. We're responsible for application support, release and environment management services across the firm. TOC WM delivers application support to the Wealth management business and clients. The TOC is where operational stability and more importantly, availability are paramount to the success of the organization in the digital age. As a member of the TOC WMPC Operations L2 support team you will be expected to support a variety of critical Tier-1 Applications in the Archive and Document Capturing & Processing are. The applications are holding regulatory archives but also do support daily standard business process which are highly critical for our business clients.
Your expertise
•ideally 7+ years of hands-on experience with platforms like Linux & Solaris Unix and Windows
•proficient scripting skills (UNIX Shell, PERL, PowerShell, etc.) is highly recommended
•solid database knowledge on database products like Oracle, MySQL and MSSQL
•proficient with software tools, such as JIRA, Confluence, App Dynamics, SPLUNK
•solid knowledge of MS OFFICE tools suite
•ITIL and process excellence know-how
•ability to solve complex issues, good at problem statement analysis and solution design thinking. In-depth analytical skills are highly desirable.
•previous knowledge working with ServiceNow would be an advantage
About us
UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
How we hire
This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
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