n a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.
At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll.
RESPONSIBILITIES:
We are looking for an IT Site Support Specialist who will provide Level 1 & 2 IT Technical support services to all employees in supported Kroll Offices. This is a hands-on role where you will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. This is a great opportunity for a committed individual to work within a Global firm, develop your IT skills and get involved with a range of interesting IT projects.The IT Site Support Specialist will be responsible for:
- Providing technical expertise and end-user support in the areas of Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support
- Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
- Providing desktop/laptop break/fix/maintenance support
- Providing support to growing mobility platform (iOS, Android and windows-based platform)
REQUIREMENTS:
The ideal IT Site Support Specialist will have prior IT experience preferable within the professional services industry, excellent communications skills and an aptitude for problem solving. We are looking for someone with:
- 2-4 years of relevant experience into Service Desk or Tech support
- Ability to prioritize issues on a case-by-case basis
- Excellent customer service skills
- Experience working in an ITIL based Service Desk
- Extensive knowledge and experience with Windows and Apple iOS based technologies
- Hardware platforms including Lenovo & HP laptops & Cisco phones.
- Microsoft technologies such as Active Directory, SCCM and Exchange
- Outstanding troubleshooting skills in WAN/LAN/Desktop situations
- Excellent written and verbal communication skills that help represent diverse communities
- Experience working with diverse teams
In order to be considered for a position, you must formally apply via careers.kroll.com.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
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https://careers.kroll.com/job/-/-/25499/35807223376
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