- Take full ownership of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customer.
- Ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the Store Manager when necessary.
- Keep the customer in mind through all interactions.
- Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
- Recommend, select, and help locate or obtain merchandise based on customer need in other Majid Al Futtaim Fashion brands and stores, if not available instore
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