Operations Manager - Dubai
Blacklane is looking for an awesome Operations Manager to join our team in Dubai
If you're a data-driven and dynamic individual with a knack for relationship building, negotiation
and hands-on problem solving, then we'd love to schedule a call! Your challenge will be to build
and implement scalable solutions to take Blacklane’s offering to new heights. Quality comes
first in everything that we do, and you will be responsible first-hand for the quality and
consistency of our products and services.
Moreover, you'll be joining a great international team of highly talented people who are more
than eager to welcome you onboard
Your challenge:
● You will support the head of operations on all operational and strategic topics.
● You will manage, and improve the cost, service quality, and availability from our existing
partners within the UAE
● You will support the head of operations in handling the communication from our
external partners, , suppliers and providers as well as managing the logistics and supply
chain from external stakeholders
● You will support the operations managers in operational tasks which include the
onboarding/offboarding of partners/chauffeurs, the creation and assignment of pricing
tables, quality control and coaching on partner incidents.
● You will manage the overall quality of the fleet and chauffeurs ensuring that checklists
are implemented to track performance as well as individual KPIs
● You will build strong, authentic relationships with a network of partners and suppliers
● You will develop strategies to make Blacklane the partner of choice for our chauffeurs
and other potential chauffeurs in the market, including understanding their needs and
identifying ways to improve their livelihoods
● You will analyze relevant data, share insights and optimize performance based on what
you discover.
● You will be responsible for performing regular meetings and quality checks with
partners/chauffeurs in your city. Hence, some travel (up to 25% of the time) may be
required.
About You:
● You are currently based in the UAE.
● You have 4+ years relevant work experience in a business environment.
● You’re passionate about quality, professionalism, and understand the value of delivering
a high-quality service.
● You’re passionate about EV’s, sustainability and the future of mobility.
● You have a track record of working in Account Management, Procurement, or Sales.
● You have experience negotiating and managing low/mid value contracts or any other
commercial agreements.
● You have previously had financial responsibilities for a business segment.
● You are convincing, personable, helpful and kind.
● You demonstrate a high degree of flexibility, team spirit, independence, and openness.
● You have excellent organizational and communication skills and the ability to multitask
and prioritize your workload.
● You are a team player, with the ability to motivate the team to improve each day.
● You demonstrate a personal commitment to Blacklane’s 5 core values: Break new
ground, Be reliable, Go the extra mile, Act with integrity, and Care.
MORE THAN A JOB:
Blacklane is a scale-up started in 2011, founded by Jens Wohltorf and Frank Steuer who wanted to create the first global chauffeur service. We started by filling chauffeurs’ ‘empty leg’ journeys and have grown with our partners to over €100 million in annual revenue (pre-pandemic). Backed by Daimler and other investors in Germany, Japan, Switzerland, and the UAE, we’re now a trusted brand within corporate travel.
We believe in ethical business practices and have a strong company culture. Responding to the pandemic, we’ve successfully managed the crises and retained our talented crew! We are now poised for massive growth in 2021.
Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. We believe in a hybrid working model that allows you in-office time (A quarter of your time) to connect with the team balanced with work from home days.
Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
Sustainability: We care for both people and the planet, having launched the mobility's industry first global carbon offset scheme in 2017. Blacklane has pledged to deliver 75% of its journeys in electric vehicles by 2025.
Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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