Manager Business Engagement, Etihad Airways, Abu Dhabi, UAE

Purpose

Manage the relationship and service provided between client department in Etihad Airways and the Enterprise Analytics team. You will guide analytics resources to analyse and visualize Etihad’s enterprise data resources to solve business problems for client department. You will work with other strategic project managers, analytics managers and transformation managers to determine priorities and plan, manage and deliver tasks.

 

Accountabilities

• Work closely with the leaders in client department to identify, understand the business questions we should be focusing on, working within the senior Enterprise Analytics Team to prioritize these according to business value and urgency
• Identify the high-level analytical approach (es) required, available analytical resources and tools
• Assist analytical resources in planning, formulating, and executing their work, ensure outcomes and quality is satisfactory
• Work with the client departments to aid interpretation
• Manage the relationship with the client department – understand their needs, work within their day-to-day processes to stay abreast. Monitor and advise on activities performed and quality achieved
• Aid in EA team forward planning for resources including L&D needs, development and technical investment to ensure that the Enterprise Analytics team is set up appropriately to respond in future
• The person should be willing to take up engagement responsibilities / projects / tasks in other areas as determined by business priorities
• The person should be able to assume product ownership of Business Intelligence systems that houses operations and related data
• The person should have strong interpersonal skills to manage the balance between Analytics team – Client teams & DT&I scrum teams
• Area of expertise: Revenue Management, Sales, Alliances (Commercial Areas of Airlines)

 

Education and Experience

• Bachelor or Master’s degree preferred
• Minimum of 6 years of relevant work experience ideally with combination of analytics and work related to client department
• Prior experience in delivering data intensive projects around Aviation industry is a plus

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

https://careers.etihad.com/Etihad%20UAE/job/Abu-Dhabi-Manager-Business-Engagement/730658522/

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