EMEA Branch Support in IT GCIO Bank User Solutions provides IT infrastructure and desktop support services to Credit Suisse branch offices in Europe and the Middle East. The Middle East & Turkey (ME&T) region comprises multiple offices across the region, with a regional hub in Dubai.
The Qatar office currently consists of two business legal entities and is expanding significantly, incorporating another legal entity which will be built up as a “Technology Innovation Hub”. This will comprise back office and IT functions that provide global support to the bank. The expansion will increase the staff from 30 to 130 over the next 2-3 years. The Qatar country manager will be a senior member of the ME&T GCIO team, working with the Regional GCIO Manager in Dubai, responsible for ensuring the appropriate Bank User Support and Infrastructure services are provided to all entities in Qatar.
Activities range from L2 proximity desktop support to contribution to IT project deliveries as well running service delivery from the hub sites of other IT services such as hosting and collaboration services
The role will entail:
Being the IT Infrastructure Branch Manager responsible for the all aspects of the It Infrastructure related aspects in the Branch (provider management, staff management, etc.
Facing off to senior Qatar business stakeholders representing the It Infrastructure services
Responsible for management of IT Infrastructure service delivery to the Qatar office, including proximity desktop support, collaboration services and hosting (server/storage/network) and collaboration (M365, Teams, videoconferencing, voice recording) services
Service governance and management – attending formal review meetings to assess and manage the quality of service delivery, using the ‘3rd party risk management’ and Intergroup Service Management frameworks
Provide a stable infrastructure and desktop support capability, with a focus on achieving the best possible User Experience.
Coordinating and delivering IT infrastructure projects (eg office expansion/move, lifecycle activities, deployment of new products and services such as Microsoft 365)
Coordination Information security topics, such as responding to regulatory and audit requests, and ensuring compliance with the new Qatar Data Protection laws
New joiner onboarding, including training and information security awareness
Management of the IT infrastructure budget and
Coordination of annual BCM testing activities
Management of external IT supplier relationships
Success in EMEA Branch Support Qatar entails:
Assuming overall accountability for all IT infrastructure stability
Promoting collaboration across teams and within the broader IT ME & Turkey region
Focusing on client service, appropriate stakeholder management and accompanying the business to realize its strategy
Driving a ‘clean room’ approach to implementing change and maintaining the environment
Your skills and experience
Your future colleagues
We encourage candidates looking to work in a fast-paced exciting environment on the forefront of IT technology. This is an opportunity to grow your platform as leader and make a bigger impact.
We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.
Your skills and experience
Click here to enter text. Please use one or more sentence(s) as an introduction before starting the bullet points (technical requirement).
An excellent background in leadership and IT Infrastructure.
Solid technical experience in workspace, servers, database and networks
ITIL - Thorough understanding of ITIL change/incident/problem/release management processes
Ownership and Accountability – A readiness to ‘own’ and be responsible for the future outcomes
Judgement – Exploit experience to demonstrate good judgement calls and clear decision making
Structured Approach – A considered and meticulous approach to project/initiative planning and implementation
Innovation – An eye for innovation and the enthusiasm to bring good ideas to life
Genuine Enthusiasm – A love of and pride in your work
Collaboration – Having a collective approach to development
§ Dedication to fostering an inclusive culture and value diverse perspectives
Your new employer
Find a new home for your skills, ideas, and ambitions. Credit Suisse offers you the ideal environment to progress your career, attractive benefits and excellent training.
We are a leading wealth manager with strong global investment banking capabilities founded in 1856. Headquartered in Zurich, Switzerland, and with more than 45,000 employees from over 150 nations, we are always looking for motivated individuals to help us shape the future for our clients.
Credit Suisse is an equal opportunity employer. Welcoming diversity gives us a competitive advantage in the global marketplace and drives our success. We are committed to building a culture of inclusion with a deep sense of belonging for all of us. We will consider flexible working opportunities where possible. Our bank provides reasonable accommodations to qualified individuals with disabilities, as well as those with other needs or beliefs as may be protected under applicable local law. If you require assistance during the recruitment process, please let your recruiter know.
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