Reporting to the Office Manager in Dubai, the Finance and Customer Service Executive will be supporting the Middle East business unit in achieving targets through a broad range of finance, customer service and administrative tasks.
About The Role
You will be involved in assisting customers in understanding their account details and will help address finance and customer service queries/requests. You will also perform a key role in providing relevant finance information to the team to help achieve overall targets. You must be open to learning new systems and show the ability to assist internal and external stakeholders in the effective use of these.
What you will be doing:
Finance
- Raise and keep a record of manual invoices for CAPs, QAPs, EV Visits and Projects
- Ensure that the invoices are received by the centres/clients and address queries pertaining to the fees
- Provide copies of invoices and statements as necessary
- Provide support to centres and Branch colleagues on queries pertaining to finance-related matters including invoices, statements, debtors, etc.
- Generate monthly Debtors Report
- Provide Centre Revenue report to Sales Department as requested
- Escalate any issues that may impact income realisation or timely payment
- Furnish Monthly MENA Revenue and Expenditure Report
- Update Finance Contact in SAP
- Process credit card payments
Customer Support
- Assist with centre queries to ensure all are answered and dealt with promptly and professionally within City & Guilds customer charter guidelines always ensuring a positive experience for our customers.
- Build positive relationships with your allocated customer accounts and deliver excellent customer service by driving solutions for day-to-day customer issues.
- Provide support on a broad range of queries from a diverse group of customers to ensure provision of customer service in line with City & Guilds Customer Charter
- Provide administration guidance and support to customers when required
- Provide front line customer feedback to the MENA Team
- Work with regional team to implement Customer Improvement plan
- Provide advice and guidance on the most appropriate solutions to meet customer needs
- Ensure Complaints are recorded and responded to in accordance with organisational guidelines
Finance – Project Support
- Administer day-to-day finance-related tasks for the MENA projects
- Collate, record, and submit Expenses to the UK weekly or as necessary.
- Ensure that consultants and suppliers are paid as per contract
- Facilitate the suppliers’ and consultants’ Vendor Registration in SAP
- Assist in processing City & Guilds applications as Vendor Registration
- Maintain travel expenses register in required format
- Manage the project fee schedule of both client and consultants
Finance - Admin Support
- Administer day-to-day finance-related tasks for the Branch
- Manage Branch Petty Cash.
- Collate, record, and submit Reimbursement / Expenses via SAP Concur monthly or as necessary.
- Manage Account Payable for Suppliers and Consultant of the branch via SAP Concur.
- Maintain Purchase and Payment Request Record
- Assist Group finance in the introduction of UAE Corporation Tax
- Liaise with Group Finance on the quarterly UAE VAT submission of report and invoices.
Applying Product and Systems Knowledge
- To develop and maintain a thorough knowledge and understanding of City & Guilds systems and products to support customers and business development team
Document management
- Ensure copies of vendor contracts and special projects are catalogued and retained in the office.
- Manage accounts payables and receivables invoices and other records.
- Update Bank confirmation letter annually or whenever required.
AD HOC
- Carry out ad hoc duties from time to time at the request of management, commensurate with the level of this position including covering for the Customer Service Executive in their absence
About You
- Third level qualification to diploma/degree level.
- Minimum 2-year experience in the Middle East. Customer support experience in the region is preferable.
- Excellent skills in a broad range of software packages including MS Word, Excel, Email and Internet. Experience in SAP is a plus.
- Demonstrate understanding of basic Accounts and Finance Principles.
- Excellent interpersonal and communication skills.
- Highly self-motivated, flexible with ability to learn quickly, multitask and prioritise workload.
- Show keen attention to detail.
- Ability to work independently and across functions.
- Fluency in Arabic is an advantage.
- Fluency in English is essential.
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