Job Description
Report day-to-day routine activities to the Front Office Manager.
To ensure through effective supervision and on the job training that all services provided at the Front Desk are always available and carried out most efficiently as per the standards
To meet and escort all VIP Guests and to ensure that all services meet high standards as well as liaise with relevant departments regarding the arrival time, room blocking, VIP set ups, etc.
To ensure strict control of room keys.
To ensure that all incoming reservations for the day match the necessary accommodation and accordingly they are blocked in advance.
To ensure proper completion of all records required by local Government authority.
Plan and implement training plans for all Front Office employees. Conduct regular associate training, and monitor its success.
Maintain full knowledge of the Property Management.
To advise in-house guests of any changes in the Hotel such as restaurant timings, location changes, maintenance work, etc.
Supervise the functioning of all departmental employees, facilities, sales and costs, to ensure maximum departmental profit is achieved.
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
Qualifications
To be successful in this role you will need;
2 years previous supervisor experience
Strong communication and organizational skills.
A positive and energetic attitude.
Be able to work under pressure within a dynamic team environment
An infectious passion for delivering a memorable guest experience.
A high standard of personal presentation
Professional interpersonal and communication skills
Additional Information
Able to realocate in a remote Island Resort
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