DESCRIPTION
Now is your chance to join the leading western live streaming network and an industry
projected to reach $240 BILLION!
Join tango’s global culture of growth, learning, and success to lead this exciting market!
We are looking for a talented and brilliant Customer Support Manager to join our amazing Dubai (UAE) team.
RESPONSIBILITIES
Be a point of contact for Mid-tier customers and broadcasters
Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
Fulfill a workload of 15 tickets per hour with a 5-min first response time SLA
Record the issues users are experiencing in a task tracking tool (JIRA)
Gather feedback and propose improvements to user experience
Achieving good results in personal KPIs and helping teammates do the same
REQUIREMENTS
Prior experience in customer service (1+ years)
Exceptional English (C1+) with professional tone in written communication
Ready to work night shifts (2/2, from 10 PM until 10 AM)
A desperate urge to help and teach, ability to empathize with customers.
Competent speech, the ability to make yourself understood
A responsible team player
Multi-tasker and performer able to show and report results
Nice to have:
Knowledge of additional languages (Arabic, Turkish, Spanish)
Prior experience with helpdesk systems (Zendesk, Intercom, etc)
Experience with task tracking tools (Jira, YouTrack, Confluence)
Prior experience and success as a live-streaming broadcaster is a huge plus!
If this sounds like you, send your resume for hr-uae@tango.me and help empower live entertainers and creators to build independent businesses around their live talents.
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We support the Far-Sighted, Growth Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will be those of the GCC countries.
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