Job Purpose
Effectively handle customer complaints in respective areas providing a personalised approach using a variety of communication methods, fully investigate the issues and respond in an empathetic and professional manner, to regain customer confidence, restore the reputation of the Arabian Adventures and ensure repeat business. Make recommendations to the Customer Affairs Manager to improve service shortfalls to regain customer confidence in order to ensure repeat business and sustain the growth of Arabian Adventures.
Qualifications & Experience
Experience in customer contact department of an airline or tourism industry. Knowledge/skills: Knowledge of Sales Force and Excellent MS office applications skills Good analytical skills including the ability to analyse data Other languages besides English: Fluency in the language of the country of work is required Other Information: The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment.
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers
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