About Us
Gratifii Limited (ASX:GTI) is an ASX-listed company which thrives to innovate the loyalty and rewards space. As a company, we are uniquely positioned to provide our clients with a best-in-market, highly configurable, modern platform to create and manage their loyalty and rewards offering. We are fast-growing and work with big brands on exciting projects, with a mission to create the world’s best loyalty platform.
Working at Gratifii
Gratifii provides the perfect combination of a well-established business with a start-up mentality and innovation at its core. We have a flat hierarchical structure, and every team member plays a critical role in the success of our company. Our fast-growing team is dedicated and excited to expand the solution we provide to our customers and the work environment is fast-paced, diverse and rewarding. We offer competitive compensation, flexibility and participation in the company’s Employee Stock Ownership Plan.
About the Role
As the Client Success Manager, you will be the face to our clients. You will own the client relationship from project initiation, through implementation and beyond. You will work closely with internal and client stakeholders across multiple disciplines to ensure a smooth delivery and implementation of our loyalty platform into our customer’s environments. And once the program is live, you will be responsible to maintain the relationship, providing regular updates, performance reviews and opportunities for growth.
Manage and coordinate new client implementations: Understand and capture business requirements, support with the development of scoping documents, BRDs, user journeys and be the first point of contact for clients. Run regular project meetings and ensure everything is captured and documented.
Own ongoing Client Relationships: Communicate platform updates including system maintenance, new products/features, new opportunities. Provide first point of contact for clients. Manage and coordinate regular program performance reviews.
Understand and document technical and business requirements: Document and support new client implementations, communicate new features and system maintenance requirements.
About You
You love working with Clients (we could stop here). Ideally you have worked in a loyalty, rewards, CRM or customer engagement role before. You have experience in managing projects with multiple stakeholders, internally and externally, from different disciplines. Your technical understanding is strong enough to accurately capture requirements for further analysis by the technical team.
You are someone who loves taking the responsibility for a project, establishing close relationships with clients, and understanding all the aspects of their business. You are well organised and track items big and small to make sure they are followed through until completion.
You have a passion for entrepreneurship, software as a service (SaaS), and customer loyalty and rewards. You take the initiative to get the project over the line.
Your Qualifications
Minimum of 5 years’ experience in a client facing role, managing client relationships; loyalty and rewards background is a strong bonus
Experience in program management, project implementation and delivery
Experience writing clear, detailed requirements and documentation
Experience operating in an Agile/iterative project management and development environment
Excellent verbal and written communication skills, with the ability to present complex information in a clear and concise manner to a variety of audiences, including technical and non-technical individuals.
Outcomes-orientated, positive attitude and high energy
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