Client relationship Management Team Leader - Employee Health & Benefits, Marsh McLennan, Dubai, UAE

Purpose of Role

To lead and manage responsibility of the respective EB Corporate Clients portfolio

Key Responsibilities

Managing Existing Portfolio

·       Building and maintaining strong relationships with clients and support the team in building strong relationships with clients

Ensure the delivery of the Best in class service to Marsh clients

·       Monitoring client satisfaction and addressing service concerns  

·       Building, developing and managing accounts

·       Engage in the different Marsh activities and Campaigns to Marsh clients

Renewal of the existing portfolio

·       Renewal of the existing portfolio and team portfolio

·       A review of insurable risks and exposures

·       Marketing and tendering of the insurance requirements at renewal

·       Reviewing market analysis to determine client needs and designing insurance programs

·       Developing and making presentations to key decision makers

·       Managing annual insurance renewals including strategy development and timelines

Expansion

·       Expansion of the existing portfolio through business penetration

Support and act as Subject matter expert to team members when expert advice is needed

·       Introducing other Products and other lines of business based on risk assessment and client needs

·       Approach new prospects to introduce Marsh services and achieve New Business target

Support Business development team in growing the business

·       Referrals from existing clients to grow the book of business  

Compliance

·       Ensuring the accuracy of Policy contracts and any documentation going out to clients

·       Ensuring compliance with latest policies and ensuring that the same is in line with other regulatory requirements

·       Matching client risk issues with marsh capabilities

People

Manage and Build a Team of Client executives

Coach and guide team members to better service the clients

·       Maintaining good relations with Insurance market

·       Proactive communication with all internal and external units globally

·       Self generating new ideas and capable of closure on existing/outstanding issues

Competencies

·       Strong technical EB skills i.e. claims analysis, product knowledge, broking, basic underwriting knowledge

·       High level of customer service and focus

·       Knowledge of and experience with various sales techniques

Ability to manage a team and monitor performance of team members

·       Good knowledge of Microsoft Office /other PC based applications and excellent analytical skills

·       Competitive, goal driven attitude, focused “go getter” approach

·       Excellent interpersonal skills, team/talent management, problem solving skills

·       Strong negotiation skills and attention to detail

·       Ability to work under pressure and meet deadlines while adapting to complex concepts

·       Excellent organizational skills

Special Knowledge and Skills

·       Sound understanding of the Employee Benefits Insurance industry, along with understanding of the specific role of a Client relationship Manager Team Leader and its working practices

Requirements

·       Bachelor’s Degree graduate

·       Minimum 10+  years’ experience in Medical/Life insurance industry (either Insurer / Broker)

·       Excellent oral and written communication skills

·       Able to handle a variety of assignments simultaneously

·       Arabic is a plus

https://careers.marshmclennan.com/global/en/job/R_207805/Client-relationship-Management-Team-Leader-Employee-Health-Benefits?utm_source=indeed&utm_medium=phenom-feeds

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