Description
* Review Daily Trading and take Corrective Action.- Dive Sales and Controllable costs to achieve store P&L Targets- Liaise with Concept In-charges to review Sales and jointly formulate actions
* Manage instore Customer Service and Queries- Manage Queues as per CP Benchmarks- Manage Availability of trolley, shopping bag, staff, security & house keeping - Support in Driving Concept Specific Service Model - Managing process of Customer returns (cash counter and fiiting rooms) properly tagged and return to each concept for trading
*Goods Receiving, Goods Out. - Manage Stockroom Standards for all concepts with the Inventory supervisors and Concept In-charges- Work closely with the Inventory Team to ensure that the SAHLA binning is in place and managed within timeframes- Manage Good Receiving from Warehouse - Manage inward and outward transfer of goods as per defined SOP - All the GITs must be cleared from SIM on time as per defined SOP- Ensure timely display of products and replenishment
* Manage Shrink, Audit and Stock take / Stock counting processes- Manage Stock take SOP- Managing Shrinkage and ensure that each concept has a proper action-plan. Drive Loss Prevention Awareness with all staff.- Ensures that everyone at the store understands their role in minimizing risk and complying with the audit requirements
* Manage and Replenish Queue Rails- Manage Clearance and Exit of Queue rail products.- Monitor Queue rails 'x' times a day at the store for availability and replenishment
* Staff Training & Development- Make sure at all staff, including required Generalist staff are trained on how to sell as per the Concept Service Model. - Enroll staff on relevant Learning and Development courses - Carry out regular trainings as required- Create successions within the Generalist team for Specialist - Create Successions for Management- Review and provide regular feedback on staff’s performance against expectations- Maintain training plan for all Generalist and Specialist staff at the store and create a tracker to make sure that the training actually happens- Ensure staff development and career plans are tracked and nominated- Drive common CP Staff engagement activities
* Execute VM for campaigns & events, incl. mannequins and store fronts. - Daily review through Floorwalk or Pictures - Maintain high standards of visual appearance & merchandise standards (as per CP Guidelines) throughout the store including all non-retail areas
*Manage Omni operations - Drive one, holistic approach- an OMNI channel experience for CP Customers
*Loyalty (Shukhran)- Expand the Shukran loyalty database and maximize sales potential for Shukran
* Health of Safety -Ensure that the store is in compliance with the company policy for all employment and local labour laws including health & safety standards
* Staff deployment for all Store staff- Ensure that all Concepts are in agreement with and understand the overall ROTA plan for the store (Including Cashiers)- Manage the staff headcount availability during Peak/Non-Peak Timings- Manage the distribution of Generalist Staff - Liaise with the Concepts to Fill in Gaps due to attrition or additional workload
Qualifications
.
Primary Location: United Arab Emirates
Job: Retail Operations
Organization: CP Concept
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Sep 27, 2022, 11:15:39 AM
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