At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the role
Are you a tech-savvy, analytical professional, eager to deliver quality business results? Do you enjoy being a problem solver and a solutions engineer? Atlantis, Dubai is looking for forward thinking minds, able to identify potential areas for change, and implementing sounds business solutions. This is a mid-level management/technical position for an Assistant Manager, IT Compliance role. As the Assistant Manager, Compliance, you will manage all internal audits, and be the main point of contact for these matters, be responsible for ensuring compliance in all areas of IT, develop user access management standards for all applications not part of the global standard (eg HotSOS and SevenRooms), create and maintain all IT SOPs and manage the change management process. Duties will include, but are not limited to:
Tracking and progression of all open audit observations
Ensure compliance with global standards (if applicable)
Assist and support the business to apply for exemptions to global standards
Ensure completion of daily, weekly, monthly, quarterly and annual checklists
Identifies opportunities to improve and promotes automation efficiencies
Ensure backup compliance
Ensure patch compliance
Ensure end point compliance (MDM, Trend Micro, Desktop Central, AD, SCCM, Windows 10, etc.)
Ensure all policies and procedures are adhered to
Risk analysis
Ensure all documentation is complete for the change management process (Business UAT Scripts, Sign off and Implementation Plan, rollback etc.)
Ensure change compliance
Maintain change calendar
Work with Assistant Manager Service Delivery to ensure change communication compliance
Train the team on the standard operating procures
Maintain the configuration management database
Responsible for security and access controls of all systems, ensure complete documentation and business sign off
About you
We are looking for an energetic, self-driven, detail orientated candidate capable of managing IT compliance, while maintaining a high standard of ethics/integrity. Ideally, we'd like you to have a relevant bachelor's degree, and a minimum of 2-3 years' experience in a similar role. It is essential that you have a good understanding of ITIL (Information Technology Infrastructure Library), and you will ideally have IT audit experience within the hospitality industry.
Skills, Experience & Educational Requirements
2-3 years' experience in a similar role
Previous experience conducting audits and responding to observations
Understanding of change management framework
Ability to work under pressure, flexible and can manage multiple tasks
Ability to command authority while remaining respectful in order to ensure adherence to standards, policies and procedures
Reporting Skills, Administrative Writing Skills, Microsoft Office Skills, Managing Processes, Organization, Analyzing Information, Professionalism, Problem Solving and Verbal Communication
Knowledge and practical experience of hospitality applications, solutions and integrations (Opera PMS, Simphony, SpaSoft, Galaxy, HotSOS, etc). Hands on knowledge of Microsoft products and platforms Office 365, Microsoft Windows server and desktop technology’s, Active Directory, SCCM, SolarWinds, etc..)
Understanding of IT security concepts and principles
Qualifications/Certifications
Certification in ITIL v4 would be an added benefit
Microsoft Certification or equivariant
College/University educated preferable
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