Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
OPERATIONS IN UAE
We are looking for a talented individual to join our Manager - Rider Support function within our Rider Operations department. The ideal individual shall be outgoing, ownership-driven with strong relationship management skills, excited about the opportunity to shape this growing function, and data-oriented.
The purpose of this role is to maximise Deliveroo’s fleet productivity through analysis and the development, management, and ownership of rider support actions (training, performance management, direct support, among others) and all its related fronts (special projects). This role owns the Support aspect of Rider Operations for UAE and Qatar.
RESPONSIBILITIES
- Own the Rider Support strategy and initiatives for the UAE and Qatar, which aim to sustainably foster a well performing delivery fleet.
- Execute data analysis and optimization tasks related to improving and analyzing fleet performance.
- Execute on results as needed and coordinate with other related teams and areas, including instating and communicating corrective actions or rewards.
- Manage and scale the Rider Support team, covering tasks such as direct rider off-order support and rider training.
- Liaise with other areas in regards to cross-initiatives to optimize rider performance.
- Own the rider lifecycle and its related metrics from training onwards.
- Liaise with rider-hiring agencies to ensure proper fleet performance and measurement.
- Seek standardisation in regards to rider related processes (KPI measurement).
- Assist in budget execution and tracking in Rider Support & Engagement related fronts.
REQUIREMENTS
- 4+ years of relevant professional experience
- Proficiency in English (must-have) and Urdu/ Hindi (good-to-have, but not essential).
- Proven project and people scaling and management skills.
- Strong written and verbal communication skills.
- Strong analytical and problem solving skills.
- Strong sense of ownership of projects, metrics and team. Commitment to goals, area and firm.
- Well proven track record of success in a fast-paced working environment. Strong handling of data through G Suite, Excel and/or Looker.
Benefits and Diversity
- 25 days of Annual Holiday Leave
- Work visa
- Comprehensive medical insurance (for employee & dependants)
- Annual home flight tickets (for employee only)
- Free Deliveroo Plus - Free delivery and access to special offers
- Maternity & Paternity benefits
- End of year parties & regular social events
- An extremely fun team to work alongside!
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around.
https://boards.greenhouse.io/deliveroo/jobs/4289684
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