We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.
The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer.
Summary:
Provide technical support related to the business application and assist the end-users from all Operating Entities and from their Business Partners such as (Insurance Companies, Health Care Providers, Re-insurers, Brokers, …)
Primary Responsibilities:
- Respond to the end-users via e-mail and/or telephone by providing support for the business applications
- Provide user support to ensure the effective and timely resolution of Application problems, keeping staff informed of the status of their request for support
- Identify, evaluate and prioritize end-users problems and complaints
- Analyze, troubleshoot end-users problems - Utilize all technical resources to solve reported problems
- Demonstrate and promote superior customer service in handling inquiries, problems, and complaints.
- Work with departmental staff to promote, develop, and maintain strong customer service values
- Recommend enhancements base on the received Support requests: Training for users, Enhancements on application functionalities, communication materials (User Guides, …)
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Follow standard help desk procedures
- Log all help desk interactions
- Administer help desk software
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Advise user on appropriate action
- Document solutions to problems regarding standard IT applications and record them in the IT Knowledge Base
- Prepare activity reports
- Stay current with system information, changes and updates
- Perform additional duties as assigned by the manager
- Create, generate and execute adhoc reports
- Proactively monitor TATSH Monitoring screens and act based on the received notifications
Minimum Requirements:
- Bachelor’s in computer science, or relevant degree required; Masters Degree is a plus
- Excellent Customer Service Oriented using telephone calls and emails
- Microsoft Office Skills: Outlook, Word, Excel, PowerPoint, (Access is a plus)
- English Language Fluency oral and written
- Minimum 2 year in a similar role
- Minimum 1 years development experience
https://careers.allianz.com/job/IT-Application-Support/844643101/
▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
The most important thing you should read about a CV writing service, is customer reviews. Gives you a fair idea whether to purchase that service or not.
Read the recommendations that some of our clients; have written on my LinkedIn profile. Please navigate here: https://ae.linkedin.com/in/shabbirfkagalwala/
And then scroll down to read the Recommendations…
Navigate here for more testimonials about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ π¦πͺ πΈπ¦ πΆπ¦ π΄π² π§π π°πΌ
Join the Middle East's Best Jobs Groups on Whatsapp:
https://www.dubai-forever.com/whatsapp-jobs.html
Submit your CV here as well:
π https://www.dubai-forever.com/submit-your-cv.html
Join the Fastest Growing Jobs Group on LinkedIn:
π https://www.linkedin.com/groups/8288711/
Join our Telegram Group:
π https://t.me/gccjobvacancies
Advertisement:
Relaxing Music for Pets:
Music touches the soul, and when it is therapeutic meditative music, it creates a soothing, relaxing state of being. Whether it is heard by a human, or your pet animal/bird/fish.
Youtube Channel URL: https://www.youtube.com/channel/UCNbbJ_plTgQxTNGkP_kadzA
SUBSCRIBE, LIKE & COMMENT
SOCIAL INITIATIVE:
We publish job vacancies on this website & our Whatsapp groups for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
He's waiting to give you 10X of whatever you do...
No comments:
Post a Comment