DSV Air & Sea is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale.
An exciting opportunity for a General Manager with a solid background in freight forwarding to head our Commercial team in the Dubai branch.
The GM for commercial role is to oversee and drive the strategic and business development objectives in relation to revenue and growth targets. Managing and expanding a portfolio of customers as well as manage and lead the sales department taking an active lead for business development. Focusing on both local and global accounts working in partnership with the GM on operations. Motivate the team through clear leadership and guidance as well as honest dialogue and pro-active personnel management and team building.
Reporting Line:
Report to: Managing Director
Role: General Manager – Commercial, Dubai & Northern Emirates
Direct subordinates: Commercial Team
Responsibilities:
Development of clients in the local market as well as global through the DSV products.
Drive growth by collaborating within sales and the GM’s.
Working closely with the DSV network to deliver high service and maximize profit.
Engage with Key Customer and create and maintain a profile of customers.
Ensure account segregation and clear ownership for retention and growth and plans are place.
Attend monthly meeting and maintain relationship with customer.
Review pipeline, activities, and performance.
Review and monitor GP on all account including loss making accounts and take corrective action.
Manage SIP in alignment with KPI’s set with management.
Keep up to date with market knowledge and trends and share with team and management.
To manage and monitor the usage of CRM system together with all the DSV reports.
Ensure team KPI’s are set and maintained by the sales teams.
SOP are created for all customers along with Contract agreements.
Overall management responsibilities of the team and expectations.
Reviewing the bad debts with finance and ensure collection of money.
Adhere to the policies and standards of DSV for credit terms.
Any other task instructed by Management.
Communication:
Internal – General Managers, Sales Managers, Network offices, Finance, HR
External – Customer/Clients.
Qualifications & Characteristics
Bachelor’s degree (Master degree preferred).
8+ years of experience of commercial, sales, key account management, including managerial responsibilities.
Experience in UAE Local Market/GCC transports
Self-managed, result driven & outgoing personality.
Customer minded but able to make his/her customers commit to the agreements in place.
Good communicator, both towards internal departments as towards customers/clients.
Good organisation skills.
Drive a high-performance team, able to motivate and guide the team.
Diplomatic, influencing & trustworthy.
Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.
Extrovert personality with strong relationship building capabilities.
Energetic & proactive.
Able to detect improvements in both own environments as in surrounding processes.
English language is mandatory plus any other languages.
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