Floor Manager, AWJ Investments, Dubai, UAE

Job Description:

• Assist in scheduling reservations or special events.
•  Ensure that all aspects are communicated to the culinary team and to all employees. 
• Manage floor staff workforce, ensuring that guest area is smoothly covered as per shift & work schedule. 
• Assist Host staff with greeting and guest orientation during peak times of operation. 
•  Organize all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, and update the staff with all new rules and circulars.
• Ensure all staff is meeting all established standards of service.
•  Monitor and test service skills of staff, retrain and reinforce all standards on food and quality of service details. 
• Record all guest comments, complaints, or feedback in order to finalize the weakness point of service and work to avoid it in the future 
• Monitor and maintain the cleanliness of the dining area & work areas.
• Plan and conduct morning briefings with all staff outlets on a daily basis to ensure staff is correctly communicated and updated with all new policies and between departments.
• Control product wastage use in the kitchen area as well as in the guest area.
• Report any issues or grievances to the outlet manager. 

https://awj.betterteam.com/floor-manager

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