POSITION OBJECTIVE
The primary focus of the concept manager is to achieve their concept sales and customer satisfaction targets. Implement concept initiatives and programs by working closely with the territory head and the territory team aligned to the territory business plans.
1.
Sales Focus
Responsible for Territory/Regional sales targets, gross and net profit.
Plan and implement regional initiatives to drive sales, by use of shukran data, monitoring and increasing ATV, UPT and conversions and executing focused trade marketing activities in stores.
Plan and implement multi-channel concept retail strategy in the region/territory.
Increase ecommerce channel business contribution in the region/territory.
Monitor and drive productivity through optimizing return’s per square feet & sales per employee benchmarks. Monitor productivity targets and use retail benchmark to maximize return.
Regularly gathers market and competitor information about the products, prices, locations, offers and promotion. Share the information with concept and regional teams to assist in improving concept offering.
Ensure concept standards, guidelines are implemented in stores and meet audit and concept requirements.
Organize the design , modification, refurbishment or closure of stores in accordance with the Concept development plans and standards.
2.
Category & Inventory Management
Responsible for category management in the territory/region.
Ensure the right product mix per store in the region/territory. Use store business intelligence report.
Understanding of pricing, promotions and manage markdowns / discounting for the territory / region and take necessary actions to deliver targets.
Know the trends in the market and provide regular update to concept buying team.
Ensure newness in the store – target 50% fresh inventory in every store
Replenishment of product – make initial allocation, min max, reduce store return by 50%
Manages and builds on the assortment (product mix) in the store.
Regularly connects with the concept planning teams to manage allocations as per business requirements
Manages and ensures 100% stock availability across all stores
3.
Customer Focus
Ensure store manager and staff in store are trained to provide excellent customer experience. Monitor and make sure that the staff are delivering promised customer experience.
Plans and manages to deliver excellent customer service from entrance to checkout.
Builds a culture where Store managers emotionally serve and personally engage with high spending customers in every store as per the concept or territory guidelines.
Manages and increases the Shukran enrollment & conversions. Target top 30% top Shukran customers
Ensure stores layout and merchandize meet concept standards and provide right customer experience.
Monitor NPS & MSN scores and have plans to improvise and meet concept benchmarks.
4.
People Focus
Embed the value behaviors and build a strong culture of trust and engagement in the region/territory.
Responsible to coach and support Area Managers/Store manages to perform and grow in the organization.
Engage and motivate the team in stores across the region/territory, conduct townhalls & listen to feedback.
Drive and implement the group, concept, regional/territory engagement activities in stores.
Participate in store engagement events.
Ensure fair and transparent performance and talent review process in implemented.
Proactive engage and retain high potential talent. Implement recognition and reward programs.
Reduce attrition and build succession to grow talent from within. Responsible to develop successors
Plan and implement localization agenda as per local regulations.
Responsible for manning, productivity targets. Look for continuous improvements.
5.
Operation Focus
Plan and implementation the VM and marketing guidelines as per concept requirements.
Regularly look for opportunities to improve, innovate and optimize store operations.
Meet safety and security requirements as per local legislations and company standards.
Comply with local regulations and meet business standards.
Ensure smooth store, business operations in the region. Work closely with regional teams.
Primary Location
: BH-BH-BahrainJob
: Retail OperationsOrganization
: Lifestyle BahrainSchedule label /الجدول الزمني
: RegularShift
: StandardJob Type
: Full-time Day Job
Job Posting/نشر تسمية الوظيفة
: Aug 24, 2022, 12:34:24 PM▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
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