Job Description:
Scope & General Job Purpose:
To perform a wide variety of administrative duties and tasks, including but not limited to the shipment and distribution of aircraft spare parts, preparation of documentation, timely coordination and follow up with suppliers, customers, and forwarders as required by the daily operations. To be the primary point of contact for daily operational customs requirements.
Responsibilities:
• Adheres to all corporate policies, guidelines and statutory requirements
• Handling, coordinating, following up on incoming shipments
• Plan shipments based on product availability and customer requests
• Dispatching Repair Orders and advising shipping details to Customers
• Preparing and submitting necessary documents required for clearance of inbound and outbound shipments, such as for e.g. commercial invoice, delivery note and delivery advice
• Maintaining Lists with all required details (i.e BOE entry/ exit date) as per Dubai Customs requirements
• Liaising with forwarders to ensure most timely, accurate and cost efficient forwarding for all inbound and outbound shipments
• Maintaining and Updating database of stocks
• Physically safeguarding aircraft parts (spares and piece parts) in compliance with industry regulations and applicable health & safety procedures
• Accurately maintaining the logistic filling system to ensure the accuracy of all logistics related files
• Ensuring availability of materials, packages, and products
• Responsible for warehouse efficiency by optimizing warehouse storage and reducing operating costs
• Responsible for the data entry and inventory management of all stock
• AOG Duty - 24/7 availability (as per given schedule)
• Performs other related duties as assigned by Management and/or Department Head
• Provides back-up support to other group members in the performance of job duties as required
Key Performance Measures:
• Work with the team and other department members to produce effective customer support strategies, procedures and methods
• Contributes to the development and maintenance of standards, policies and procedures regarding customer support
Profile:
o Experience in a similar position with aviation and/or logistics background
o Outstanding customer service skills
o Excellent working knowledge of MS Office (Word, Excel and PowerPoint) and/ or Google Workspace
o Good knowledge of SAP considered as an advantage
o Excellent communication skills, both written and oral in English
o Process, detail and result oriented with problem solving skills
o Takes initiative, proactive
o Ability to work independently with a sense of accountability
o Familiar with import and export procedures/ forms and documentation and awareness of local customs requirements
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Airbus Africa and Middle East FZEContract Type:
Permanent Contract / CDI / Unbefristet / Contrato indefinidoExperience Level:
Professional / Expérimenté(e) / Professionell / ProfesionalJob Family:
Customer Account and Service Management <JF-CS-CA>By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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