Community Relations Officer, Aldar Education, Ras Al Khaimah, UAE

Description

 

Aldar Education is currently seeking Community Relations Officer to support our growing family of owned and operated schools in the UAE.

The successful candidates will be closely aligned with our core values and ethos and possess a genuine understanding and appreciation of the values of the region.

Job Purpose:

To act as the first point of contact for existing and prospective parents; the PRE’s role is to identify and anticipate the needs of parents in our Academies

Main Duties

• Welcome all prospective parents to the school and deal with any initial enquiries
• Assist with external marketing for the school and manage the social media channels
• Conduct tours of the school for prospective families
• Assist the Admissions team when needed with enquiries and enrolments
• Create and send out welcome information packs to new families prior to joining the school
• Work with the senior leadership to plan induction and transition days and hosts these events

 

Specific Duties

• Maintain open lines of communication with existing parents throughout the year.
• Send updated notifications from the Leadership Team and teachers via email and Newsletters.
• Mange the feedback process, acting as the initial point of contact for parents to ask questions or raise any issues.
• Liaise with the school faculty to resolve these issues and keep a record of any such queries.
• Share weekly reports with the school Principal on parent feedback and ensure the escalation process and complaints procedure is complied with.
• Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities.
• Work closely with parent bodies such as the Parent Council and Parent Ambassadors.
• Support and advertise the school’s parent engagement activities.
• Management and continual development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the school's activities as a key driver of customer/student retention.
• Undertake regular surveys of new parent views on enrolment process and other subjects of relevance.
• Drive the communication on the re-enrolment process; increase parent retention
• Work with the Marketing team at HQ on enquiry generating activities
• Perform all other duties as requested by direct and dotted line reporting managers/ supervisors in a timely manner

 

Qualifications

 

Minimum Qualifications

• Bachelor’s degree

Minimum Experience

• A minimum of 2 years of experience in a similar role in the region
• Customer service experience is required, experience in the Education sector is preferred

 

Job Specific Knowledge & Skills

• Fluent English communication skills, written and oral in order to deliver clear, proactive and effective two-way communication.
• Arabic speaker is preferable
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
• Ability to work flexibly as a member of a team
• Result driven.
• Ability to analyse information in a systematic manner to make informed decisions.
• Ability to create a culture of continuous learning and knowledge sharing
• Collaboration and teamwork
• Shows positivity when faced with change, embracing it fully
• Acts in a socially responsible manner
• Excellent office management skills
• Approachable, professional, calm and knowledgeable
• Able to deal professionally with a range of stakeholders 
• Knowledge of child protection and safeguarding
• A clean enhanced Disclosure and Barring Services check or police check.

 

 

Primary Location

: United Arab Emirates

Job

: Education

Organization

: Aldar Education

Schedule

: Regular

Shift

: Standard

Job Type

: Full-time

 Day Job

Job Posting

: Jul 27, 2022, 11:35:30 AM

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