At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
The Assistant Manager will be responsible for a portion of one of the 3 areas within the Admissions Department and supervise all Team Leaders and front-line colleagues with the assigned area. Admissions is comprised of the following 3 Areas:
- Arrival- Main Ticketing, P18 Ticketing, Monorail Ticketing, Atlantis the Royal Ticketing, Aquaband Inventory & Sanitation
- Ancillary Sales & Guest Correspondence- Resort Kiosk Booking Points, Lost Chambers Ticketing, Guest Services Huts, Guest Correspondence (Complimentary bookings, refunds, guest comments, etc)
- Dolphin Bay/Sea Lion Point- Management of all DB/SLP Reservations and Orientations, liaise with in-park revenue partners, facilitate all introductory and ongoing training for colleagues Admissions Department.
The Assistant Manager will aid the Manager with oversight of entire assigned area by acting as MOD, representing manager in his or her absence, and filling in for peers as requested. This position will also be responsible for weekly or monthly colleague schedules, ensuring area specific training is completed by all colleagues, maintaining colleague engagement & motivation, ensure adherence to Cash Handling Policies, Resort Policies & Procedures, and achievement of Key Performance Indicators, as well as Revenue Goals.
About The You
To be successful in this role, a minimum of two years of experience managing the operation of a high-quality marine theme park, zoological institution, or resort facility is required. College degree or equivalent experience in management, communications, and public speaking. Previous experience operating large revenue generating high quality guest service-oriented organization. Previous experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferred. Proficiency in the use of computer software and system is essential to the position. Fluent in English, (Arabic, Russian, German and Chinese is a plus).
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
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