Job Requisition ID: 135736
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
About the position:
- To maximize the sold hors from Aftersales operation to meet the revenue performance objectives through target setting
- Identify revenue generation streams for developing workshop net-sales and profitability.
- Handle the customers in the location and frequent visit to customers location in the designated area for business development.
- Identify and management of FIR concerns, and set actions to close GAP on set KPI’s
- Ensure and management of attendance of all associates.
- Planning & scheduling and Time clocking
- Plan, Review, Manage and Implement utilization, productivity and efficiency of Technician & wash bay as per Standard Operating Procedure.
- Review and manage quality control and action deviation to ensure reoccurrence through training and coaching.
- On-time delivery of vehicles as per promised delivery time
- On the Job coaching and identify training needs.
- Conduct performance management review, Individual Development plan and disciplinary action where required
- Promote associate engagement and conduct impact planning session.
- Vehicle Warranty Repair Management
- Adherence to warranty process, rules and regulations as stipulated to the Principal.
- Workshop Inventory
- All tools and equipment’s availability/maintenance
- Ensure all technicians tools and equipment comply as per distributor tool list.
- Review current and assets and recommend replacement and additional equipment and maintenance, Callibration
- Manage asset disposal
- Lubricant and Consumables Stock
- Consumables and wash bay product management
- Monthly Oil and consumable inventory audit.
- Compliance and reporting to HSSE and 5S activities
- Manage environmental compliance and ensure proper scrap and waste management
- Implementation and adherence to all SOP's, memorandums and commination as issued by Head Office or Principal
About you:
- Bachelors / Diploma in Mechanical Engineering
- Technical certifications
- 5-8 years of overall experience with automobile dealerships, preferable in commercial vehicles.
- Automotive dealer / distributor business processes, working knowledge of MS office, SAP skills, KPI driven, customer focused, operation focused, ability to lead to change, provide leadership and inventory management skills
- Valid UAE Driving License, Heavy driving license
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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