About this opportunity
Ericsson is looking for Head of Service Delivery for a customer Unit in Digital Services. This role will be accountable for handling sophisticated and/or large programs, leading its program teams and working with key customer contacts from its early pre-sales to delivery conclusion phases mainly in telecom area!
What you will do
- Develop and implement delivery strategy/processes from pre-sales to realization.
- Steer planning, forecasting, dimensioning and optimization of delivery based on business needs for programs.
- Responsible for the delivery of services (scope, cost, quality, time and customer happiness) within Consulting & System Integration from sales to delivery phase. Leading project and program activities in the analysis, planning, establishment (execution), realization (execution), handover (execution) and conclusion phases.
- Assist and provide ITC SME knowledge for engagement and sales teams with regards to delivery methodology, cost, scope, and risks of ITC activities and accurate alignment of customer requirements.
- Manage and retain highly empower people in teams with varied strengths and geography, and matrix capacity – including definition of teams, interviewing and selecting process.
- Evaluate and lead third party relationships to ensure that margin levels are met and that the reason is being realized
- Responsibility to assemble add-on sales into client environments and develop and maintain positive customer relationships
- Identify and address the end-to-end implications of changes either in IT, network, operations, services or business models and creative corrective actions to preserve or improve program goals.
- Optimal build and lead key internal & external partners including the customer C-Level – articulates themselves well and able to have compelling arguments with the customer.
- Identifying add on sales/opportunities and supports the account manager from a solution & delivery perspective.
Addition to the above responsibilities, the Program Manager provides support and shares their expertise during customer engagement activities & supports the organization during the RFP process and responsible for
- The overall solution
- The overall cost estimation
- The delivery model (mix of on-shore, near-shore and off-shore resources)
You will bring
- 10 + years of experience, from within the Telco/Systems Integration Industry (consulting or Systems Integration) on driving IT SI transformation programs or projects of high complexity
- Must have consistent track record in leading IT / Telco type of Integration Engagements, at least 5 years leading sophisticated SI-Projects/Programs.
- Ability to transform customer requirements and expectations at a high level into a solution that Ericsson can realize as a customer engagement.
- Ability to lead a team of project managers, solution architects, integration engineers who can be in virtual/remote locations depending on the defined delivery model. This is key to maintain a highly motivated team
- Highly developed solid understanding of business process, including tender and sales
- Excellent Consulting skills with a consistent record as customer focused Senior Consultant.
- In depth knowledge of the telecom industry, including a thorough understanding of economic/ commercial/political issues affecting the industry.
- Excellent Leadership abilities validated through line manager or other comparable positions.
- Demonstrable ability to drive team engagements in a tough and time sensitive environment.
- Results oriented. Able to work independently and take a logical and orderly approach to analyzing problems, prioritizing work and planning actions.
- Solid ability to communicate effectively at the senior level; must have outstanding communication skills to influence others and meet deadlines while building positive relationships both internally and externally.
- Steering up-sales opportunities
- Mentoring the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
- Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology
- Bachelor’s degree, preferably in a science, business, or telecommunications subject area.
- Current PMP certification or is actively pursuing professional project management certification (PMP), recommended to be complete within 1 year
- Good Knowledge on eTOM framework and ITIL
Focus areas of domain expertise:
- Leading large-scale project/ program, transformation program management
- Pre-sales Experience!
Role expectations:
- Develop relationships with senior internal partners and at customers
- Perform work on customer site and engage with customer teams at all levels.
- Work in team settings with competitors and customers and work with less experienced staff in advancing their skills.
- Flexible to travel as required or long stays at customer sites.
Additional Requirements
- Leadership and Customer & Resource Management skills.
- Superb communication and Consulting skills.
- Solid experience in Leading internal and external partner
- Good experience in follow up and supervise project / program financial status
This position is felxible for hiring in Bahrain, Kuwait & Oman.
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