When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
Role Summary
As part of the local logistics team, the key objective for the Health & Safety Team Leader will be to improve:
Rider health & safety (medical & insurance benefits, safety practices and equipment, accident management procedures, safety training and communications around safety, incident management and reporting…)
Customer’s delivery experience and safety (food safety practices, hospitality / rider-customer interaction, anti-harassment, …)
You will achieve this by ensuring the right policies, tools and reports are in place, the required processes and solutions are implemented across the region and measuring compliance. You will work closely with the local teams in the talabat markets to achieve maximum safety for riders and customers!
What’s On Your Plate?
Formulate policies and procedures. You should implement health and safety procedures and ensure that these comply with the law.
Responsible for the quality standards set by the local logistics head.
Responsible for the management of t-patrollers to ensure health/safety/compliance/quality of the fleet.
Conduct risk assessments. This highlights the areas of potential risk that you must reduce.
Train all employees on your health and safety procedures. You should also give proper training on the particular risks in their area of work, and how they can prevent these.
Conduct frequent safety inspections and checks.
Understand the importance of Personal Protective Equipment (PPE). You should make all employees aware of the benefits of PPE and ensure that they receive adequate PPE. You should also frequently check PPE for wear and tear. Equipment must be effective in the event of an accident.
Develop a correct procedure for reporting accidents. You must make all employees aware of the correct reporting procedure and ensure that they know how to properly report accidents.
Respond to any safety complaints and concerns raised by employees. You should investigate their claims and put plans in place to remove the danger.
What Did We Order?
Able to communicate effectively with stakeholders across all levels, ranging from riders and operations agents to directors.
3-5 years experience in Health and Safety & People management specifically in Qatar and the Middle East.
Comfortable working independently.
Detail-oriented and proactive problem solver.
You are happy working in a fast-paced environment and see changes as opportunities.
High level of empathy and compassion toward riders, restaurants and customers.
Prior experience in customer services roles or similar preferred.
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