At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.
Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.
Planning Coordinator
Dubai, United Arab Emirates
Company Brief
Fitch Learning is a leader in financial services training. With unrivalled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of the world’s top banks and financial institutions.
Fitch Learning is part of the wider Fitch Group which includes; Fitch Ratings and Fitch Solutions. Agile and fast paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.
We’re looking for individuals with drive, flexibility and passion to help us deliver a world-class service to our clients. In return, Fitch Learning offers a fast-paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It’s a place where you can really make a difference and progress in your career.
Role Purpose
The Planning Co-Ordinator is an important and central role within the team working with a wide range of stakeholders, the Planning Co-Ordinator’s tasks include:
Planning and scheduling training courses, ensuring the effective utilization of both our full-time faculty and associate trainers. Updating and maintaining data in Planning systems and production of MI (management information) and KPI reporting. Processing purchase orders and invoices.
Role Responsibilities
You will be responsible for:
- Identifying available training resource and allocating to thousands of training days a year, ensuring effective resource utilization and consideration of trainer evaluation scores
- Enter and update schedules in the Planning system to accurately reflect planned activity
- Manage requests for holidays and other non-teaching activity to ensure that there are no clashes that will affect business requirements and updating the relevant records
- Attend Resource Planning meetings to help identify and resolve any resource conflicts
- Update process documentation and recommend changes and improvements to increase efficiency and productivity
- Process purchase order requests and invoices following the relevant policies and processes
- Produce accurate and timely management information reporting and monitor key performance metrics
- Support other members of the global Planning team and be an advocate of global planning processes
Role Requirements
Essential
- Previous experience of resource planning and scheduling in a dynamic and fast-paced environment
- Detail orientated and ability to work with a high degree of accuracy in time-limited situations
- Demonstrable experience of developing and managing good relationships with third-parties and stakeholders with good understanding on how to resolve issues and conflicts
- Excellent time management and communication skills
- Previous experience of using Microsoft Excel to produce reporting and data analysis
Desirable
- Previous experience of using Workforce Management Software
- Experience of creating process documentation and workflows
- Knowledge of resource and capacity planning models
Required Characteristics:
- Analytical and process driven approach with flexibility to manage changing requirements
- Capable of producing high quality consistent work within limited timeframes
- Confident and able to work autonomously and with a team
- Flexible and adaptable with strong communication skills
Performance metrics:
- Effective utilisation of resource and quality, illustrated via regular reporting and data
- Accuracy and timeliness of information provided to third-parties and stakeholders
- Completeness and accuracy of data held in Planning systems
- Timeliness of work completion and adherence to process
- Stakeholder feedback
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