Overview
The First Group Collection portfolio of five operational hotels is renowned for its world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city The First collection of Business Bay opens in July. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai offers hotel apartments in a prime location and is a franchise of The Ascott Limited.
The First Group Collection restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars feature a dynamic mix of homegrown brands and recognised international franchises, including MasterChef, the TV Experience – the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper-midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations. With ambitious growth plans in the years ahead, The First Group Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.
Nestled amid the alluring Dubai coastline, the latest addition to the flourishing Soluna Beach Club scene from The First Group offers a contemporary Mediterranean experience in the heart of The Palm Jumeirah. Catering to residents and hotel guests alike, this vibrant family-friendly oasis boasts endless sun-kissed beaches and glistening blue waters with a variety of chic lounging areas offering sweeping views across the iconic skyline. With three uniquely appointed restaurants Risen, ÉNAS Mediterranean Restaurant and our Pool & Beach at Soluna Beach Club serving up an extensive menu of globally, Mediterranean inspired cuisine, guests will discover a stylish haven set against the backdrop of warm-hearted hospitality and sublime interiors.
Job Description
Under the general direction of the General Manager and the Director of Finances for TFG Hotel Management Company and within the limits of establishing TFG HMC Presentation standards and maintaining all matters relating to executive administration in a confidential, professional manner. Promotes the desired work culture around the core values and the brand ethos. He/ She is also responsible for responding to guest feedback through the social media channels of TripAdvisor, and current and future sites recognized by TFG Collection.
Responsibilities:
- Reporting directly to and communicating with the General Manager & Director of Finance Hospitality to TFG hotel management company on the administrative matters.
- Maintaining the utmost confidentiality and discretion when handling business affairs.
- Cooperating, coordinating, and communicating with Department Heads and other inter-departmental administrators as appropriate.
- Overseeing all aspects of the day-to-day administrative work including typing, filing, etc.
- Distributing memos, letters, other important information etc.
- Arranging internal/external appointments.
- Handling reservations as requested.
- Creating & managing all systems for the client database, leading follow-ups & all office administration.
- Preparing monthly operational results for meeting with the other hotels.
- Taking minutes of Department Heads / Ex. Com meeting as requested.
- Monitoring deadlines and providing notices to appropriate parties when necessary.
- Monitoring & tracking F&B activations.
- Assisting with any other reasonable requests made by the General Manager & Director of Finance Hospitality.
Other duties:
These may include but are not limited to:
- Supporting the HR department and PRO with visa and licensing processes.
- Supporting the Marketing department with the reporting and administrative tasks as directed by the TFG HMC Marketing Manager.
- Supporting the Finance department with the reporting and administrative tasks as directed by the TFG HMC Director of Finance Hospitality.
Desired Skill & Expertise
- Atleast 5 years of experience working as an Office Manager in a 5* property.
- Strong Analytical skills.
- Discrete and trustworthy: you will often be party of confidential information.
- Self – driven motivated professional with great interpersonal skills.
- Proficient in Microsoft Office.
- Strong organisational skills.
- Able to regularly act on own initiative, highlight issues and suggest possible solutions.
- Good oral and written communication skills.
- Demonstrated ability to work under pressure.
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