Job Description Summary
Job Description
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BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues
This position is a focal point for service and repair activities for BDI product, responding directly to customers and coordinating an appropriate service response. The position works within the Global Service and Repair framework while providing region-specific solutions. The position will regularly liaise with cross functional departments including Finance, Quality, Operations, Commercial, Purchasing and Regulatory both locally and globally.
Other Key Responsibilities:-
Manage all service-related activities such as work orders management, field service support, and service contract management via BDI’s designated service management system
Accurately process service requests including initial assessment of a potential product complaint
Update customer information and product data as required
Provide timely and accurate information to customers regarding the status of their product and/or product information requests
Communicate any issues related to billing or payment issues to S&R Leadership
Support lifecycle initiatives, recalls, and field actions
Assist S&R Leadership in compiling service metrics for designated service teams
Provide cost estimates to customers for billable service activities
As necessary, assist local customers, distributors, and contract service providers with parts orders by coordinating with local and regional Supply Chain and Purchasing staff
Assist the S&R Leadership team in scheduling technical training session
Delivers Technical Training
Support capital equipment tenders as necessary
Support local programs related customer loyalty surveys
Other duties may be assigned according to the needs of the business
About You :-
Two (2) to five (5) years of experience in customer service or related roles & direct role in training or delivering technical service.
Four-year university degree is preferred electrical, mechanical, or biomedical
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