We are looking for a Key Account Manager to be based in Kuwait responsible for growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops.
Key Responsibilities and Duties:
- Develop and sustain solid relationships with key clients that bring in the most income for the company.
- Address and resolve key clients’ complaints and provide timely and effective customer care and after sales service.
- Act as the main point of contact between key clients and internal teams.
- Maintain and develop relationships with the corporate & government sector.
- Focus on Small and mid-size enterprises.
- Work against targeted sales goals to source potential new revenue opportunities.
- Understand customers' businesses and requirements.
- Prepare reports and statistics for the development of sales.
- Reviewing sales performance and aiming to meet or exceed targets.
- Negotiating the terms of an agreement and closing sales.
- Brand awareness to the trade/market of Jazeera Airways products & services.
- Gather market and competitor information and provide management with the relevant intelligence.
- Represent the organization at trade exhibitions & events.
- Cooperate on selected cross promotion activities.
- Any other tasks, as assigned by the Management.
Requirements and Qualifications:
- Bachelor's degree in business administration, finance, sales, or related field
- 5 - 7 years of in-depth experience in key account management
- The ability to build rapport with key clients
- The ability to handle multiple client accounts
- Strong negotiation and leadership skills
- Exceptional customer service skills
- Excellent communication skills
- Excellent communication skills in English. Arabic is an added advantage
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