What's the role?
Service Assurance shows proficiency in monitoring the availability of a landscape of services, typically across a Site (such as Pearl GTL site) or across an infrastructure component that services multiple application landscapes.
She/he assists the Service Assurance team in ensuring key availability and security KPIs remain a primary focus, as well as escalate as needed within the IDT Services and Operations organization when service levels deteriorate.
Support Qatar operations in the area service assurance and field operations.
Management of Major incidents and operational issues with a view to coordinate with relevant service providers to promptly solve the issues.
Acts as the facility focal point for all Qatar Shell locations in Qatar.
Assists on planning and execution operations.
Responsible on operations.
Responsible for planning and execution of yearly Client Asset Refresh program.
Responsible for providing yearly estimation of hardware and peripherals to ensure the continuity of Secure and Reliable IT Operations.
Assists on budget build up during cycles.
Represent in all meeting with business stakeholders where required.
Provide input and requirements (functional and technical) and actively participate in ongoing projects.
Ensures safe execution of all operations in line with Shell Goal Zero targets.
Assists with building roadmap on Asset of the Future in Qatar.
Special Challenges:
We are looking for an action-oriented, energetic, and curious individual who has a learning mindset, and a passion for emerging and exponential technologies. Successful candidate should be able to understand the value chain of the IT business portfolio and associated customer journeys and touchpoints and apply customer centric techniques to identify and pursue the right value opportunities. She/he should be able to engage with a with a variety of stakeholders across the Qatar Shell with excellent communication skills and translate business requirements to IT Product development
What we need from you
Typical Years of Experience: 1 to 3 years of IT experience in a corporate setting
Minimum Education or Certification: 4-year Degree in IT
Experience in end user and IT systems support.
Have a good understanding of Service Management, Service Provider, End User Computing and Networks.
Excellent interpersonal skills, which are critical and required to develop the professional respect essential for successful performance.
Fluent in English
Ability to manage relations with peers and senior managers effectively in various organizations.
Ability and willingness to travel and work at offshore production facility.
Shell is the largest foreign investor in Qatar and has invested US$ 21 billion in Qatar alone in the past six years. Joining Shell in Qatar will see you work on some of the world’s most innovative energy projects: Pearl GTL and Qatargas 4. Innovation is key at Shell, and your career will be propelled by Shell’s commitment to your career, which will accelerate your learning curve and broaden your scope. Moreover, our diverse pool of global experts will see you engage with colleagues worldwide. Qatar is the world’s largest LNG supplier, and Shell’s global leadership in LNG will help forge growth in the years to come.
An innovative place to work
There’s never been a more exciting time to work at Shell.
Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future – whether by investing in oil, gas and renewable energy to meet demand, exploring new ways to store energy, or developing technology that helps the world to use energy more efficiently, everyone at Shell does their part.
An inclusive place to work
To power progress, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.
We’re creating a space where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.
We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.
We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.
We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.
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