Company
QatarEnergy is a state-owned public corporation established byEmiri Decree No. 10 in 1974. It is responsible for all phases
of the oiland gas industry in the State of Qatar.The principal activities of QatarEnergy, its subsidiaries and jointventures are
the exploration, production, local and international saleof crude oil,natural gas and gas liquids, refined products,
syntheticfuels,petrochemicals, fuel additives, fertilizers, liquefied natural gas(LNG), steel and aluminium.Qatar Energy's
strategy of conducting hydrocarbon exploration anddevelopment is through Exploration and Production Sharing
Agreements(EPSA) and Development and Production Sharing Agreements (DPSA)concluded with major international oil
and gas companies.The operations and activities of QP and its affiliates are conducted atvarious onshore locations,
including Doha, Dukhan and the Mesaieed andRas Laffan Industrial Cities, as well as offshore areas, including HalulIsland,
offshore production stations, drilling platforms and the NorthField.Thriving on a spirit of enterprise, each of our joint ventures
isunderpinned by transparency, innovation and high standards of qualityand service. At QatarEnergy, we are committed to
one thing aboveall: Excellence.
Department
IT SERVICE DESK & SITE SUPPORT
INFORMATION & COMMUNICATION TECHNOLOGY
Primary purpose of job
Responsibilities will include but not limited to the following:
- Providing support to a diverse range of users on Microsoft‐based operating systems and various applications.
- Visiting customer sites to troubleshoot problems that can’t be fixed remotely
- Maintaining a high degree of customer service for all support queries
- Taking ownership of user problems and being proactive while handling user issues
- Fixability to work on shift bases when needed, this includes weekend and out‐of‐working-hours will sometimes be
necessary
as per operation requirement.
- Report user issues/requirements to management and escalate as necessary.
- Conduct awareness session to user’s in non-technical language
- This position requires post-holder to be part of a team, and perform all tasks assigned to deliver top class service to our
customers. This might involve sitting at a desk answering support emails and phone calls, or visiting customer’s site to
troubleshoot IT systems.
Experience & Skills
Minimum 5 years post-diploma experience in installing and supporting end-users IT equipment in an enterprise
environment (Oil and gas organization is preferred)
- Solid network troubleshooting experience
- Good communication skills (oral and written) able to communicate technical details and instructions in plain, non-technical
language.
- Proficient in the usage/application of standard diagnostic, test equipment and software tools.
- Excellent interpersonal and customer-service skills.
- Post-holder is required to be up-to-date on evolving IT technology and market best practices.
- Hands on Experience in service desk and support team operating according to ITIL standard
- Basic knowledge of cyber security standards
Education
Technical diploma in Computer Science, Computer Engineering/Electronics or equivalent).
Recognized international certification in major IT products is a must, e.g. A+, Microsoft, Cisco, ITIL.
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