To follow up customer requests- Receive, process, and reply to all types of customer requests - and questions – by phone, mail or similar, regarding parts and services sold by Parker Hannifin in Sales Company- Middle East. Performs system fault analysis, life cycle maintenance and integrated product support of Customer Support and logistics systems. Controls the efficient flow of goods, services, and information between points of origin through customer placement or local warehouse in order to meet customer requirements.
• Receive and process customer inquiries. • Manage Customer Support requests and documentation. • Day to day management of the logistics function, ensuring cost Effectiveness and timely management of carriage, using approved Carriers, Schedules inbound/outbound shipments from/to local warehouse or 3PL • Ensures the integrity and completeness of shipping documentation such as Bills of lading, Letter of Credit, certificates, invoices and packing lists • Together with colleagues find and maintain best practice in Customer Service. • Engage in HPT team and use Lean tools to continue process improvements. • Receive and sort customer inquiries to answer in a timely manner. • Develop communication with the colleagues within Customer Service to ensure high quality and efficiency in the Sales Order and Logistics process and Follow up with customers as required. • Schedules shipping, ware-housing and goods receipt activities to achieve maximum performance with no delays • Manages KPI’s of 3PL’s to work on performance continuous improvement • Manage Technical Project documentation with the support of factory. • Facilitate the resolution of import issues interfacing with carriers and producing needed documentation • Launch/trigger the LTR survey for each inquiry. • Co-ordinate for Aftersales support. • Contribute in HPT teams for best possible Working processes in Customer Service.
• University Degree with at least 3 years experience in Customer Service/Logistics. • Strong leadership and management skills; strong cultural awareness. • Strong customer orientation • Excellent written, verbal, and interpersonal communication skills. Fluency in English. • Functional understanding of business processes. • Experienced in deploying and coaching formal problem-solving tools/ processes. • Strong organizational and planning skills. • Team orientation. • Computer skills (MS Office, CRM, JDE)
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