Job description
We believe that the purpose of money is far greater than to make more of it just for profit. We know that money is energy, with a duty to create value for others through opportunity - because once you have the liberation of financial freedom it’s just the start of a healthier body and mind too. A direct route to a longer, happier, better life for you and those around you.
That’s why we pull together some of the greatest, strongest, most brilliant minds on earth. We challenge them to take the beast of the financial system and curiously re-engineer the possible. To find new ways to build better products, and equip people with super powers to improve their lives. To let people only pay for what they need, to create products to bank smarter every day, that merge the new worlds of cryptos and fiat currencies and to create one system for a simply better life.
We’re looking for a Customer Communication Specialist to join our team in Dubai!
Job requirements
YOUR MISSION:
To help our customers have an excellent experience with W1TTY via in-app chat, video calling, email and phone. We are not building another typical call center! We do things differently by using the latest tech and infrastructure to help our Customer Care team assist our users in real time, live!
· Provide world-class customer support via email, phone, and live chat and video calling.
· Understand and assist users on their journey of onboarding, using and being happy with their experience.
· Be creative, friendly, and solution-oriented with customers and colleagues.
· Understand the need to meet expectations, rise above them, and go that extra mile for customers.
· Show a flexible approach working in a changing and fast-growing environment
· Reduce number of interactions by sharing information, updating existing knowledge and
collaborating with other teams.
· Make suggestions and recommendations to Supervisor to continually improve customer service.
KEY SKILLS:
· Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries
· Problem-solving skills by working independently and in collaboration with other teams
· Strong verbal and written communication skills and excellent phone or live chat manner
· Fluent in English, both written and verbal
· Ability to multi-task effectively
· Ability to work in a 24/7 support team
· Monitor progress and performance targets
· Open to innovation and changes
· Proven experience in supporting mobile apps, both iOS and Android
WE OFFER:
- Great working culture with super-teams
- Individual opportunities for development
- Be a part of a global hyper-growth fintech
- Chance to create innovative products that make people’s lives better
- Competitive benefits package
… and much more!
https://w1tty.recruitee.com/o/customer-communication-specialist
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